Go 620 voice control
filter_fil
Posts: 15 [Master Explorer]
I just bought a GO 620 in Spain and changed the display language to English (UK).
However I could not use the voice control function and the device tells me it cannot be used with my display language...
A search in this forum shows I need a computer voice called Serena.
Can anyone tells me how to do that?
However I could not use the voice control function and the device tells me it cannot be used with my display language...
A search in this forum shows I need a computer voice called Serena.
Can anyone tells me how to do that?
1
Comments
TomTom devices are sold in different regions, and as far as I know, they are sometimes 'locked' to these specific regions.
Your device may not come with all functions and/or voices installed or activated.
Your best option is to call Customer Support. They can most likely add 'Serena' to your TomTom account, so you will be able to download and use it.
Otherwise you can try to return the device to the retailer you bought it from and try to get an 'international' (World) version of the device.
Good luck & Cheers!
Thanks for your reply.
My tomtom is the world version and I assumed that I would be able to use the voice control as this was one of the main reasons for the upgrade.
I will try to contact customer support.
Thanks again
Filter fil
@filter fil
Phone Tomtom Support
World Tomtom Customer Support- Phone Numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
ATB YFM
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Welcome to the community
I have added two computer voices to your account(Serena and Malcolm)
You can download them when the device is connected to a WiFi internet connection.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
Regards
Phil
I have a similar problem as I bought my TomTom 620 in France where I live but my language is English & I am unable to use voice control. Please may I have that facility in U.K. English?
Thanks Mello
Malcolm and Serena added
Should be offered for download when the device is connected to a WiFi internet connection.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
Malcolm and Serena added
Should be offered for download when the device is connected to a WiFi internet connection.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
I searched Malcolm or Serena voices but I don't found. How do we proceed?
Could you send me the serial number of your device through a private message please?
Regards
Vikram.
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
Many Thanks VikramK!
Now my GPS is working on the voice control. I did not reset the soft. I just open the gps and those two voice appeared on upgrade.
Thanks again!
Great man VikramK! We'll drink a bottle of wine