Go 620 voice control — TomTom Community

Go 620 voice control

I just bought a GO 620 in Spain and changed the display language to English (UK).
However I could not use the voice control function and the device tells me it cannot be used with my display language...
A search in this forum shows I need a computer voice called Serena.
Can anyone tells me how to do that?

Comments

  • TTQC17TTQC17 Posts: 42 [Outstanding Explorer]
    Hi There!

    TomTom devices are sold in different regions, and as far as I know, they are sometimes 'locked' to these specific regions.

    Your device may not come with all functions and/or voices installed or activated.

    Your best option is to call Customer Support. They can most likely add 'Serena' to your TomTom account, so you will be able to download and use it.

    Otherwise you can try to return the device to the retailer you bought it from and try to get an 'international' (World) version of the device.

    Good luck & Cheers!
  • filter_filfilter_fil Posts: 15 [Master Explorer]
    Hi
    Thanks for your reply.
    My tomtom is the world version and I assumed that I would be able to use the voice control as this was one of the main reasons for the upgrade.
    I will try to contact customer support.
    Thanks again
    Filter fil
  • YamFazManYamFazMan Posts: 15,079 Superusers
    Hi
    @filter fil

    Phone Tomtom Support

    World Tomtom Customer Support- Phone Numbers....
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    ATB YFM
  • VikramKVikramK Posts: 8,151 TomTom Moderator
    Hi @filter fil

    Welcome to the community :)

    I have added two computer voices to your account(Serena and Malcolm)

    You can download them when the device is connected to a WiFi internet connection.

    Regards
    Vikram :)
  • filter_filfilter_fil Posts: 15 [Master Explorer]
    Thank you Vikram it is all working now

    Regards
    Phil:grinning:
  • MelloMello Posts: 2 [Apprentice Traveler]
    Hi Vikram TomTom Moderator
    I have a similar problem as I bought my TomTom 620 in France where I live but my language is English & I am unable to use voice control. Please may I have that facility in U.K. English?
    Thanks Mello
  • VikramKVikramK Posts: 8,151 TomTom Moderator
    Hi @Mello

    Malcolm and Serena added

    Should be offered for download when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • DorubDorub Posts: 4 [Apprentice Traveler]
    Heloo all! I have a similar problem with my TomTom 6250. I am from Romania and I am unable to use voice control. Who is helping me? Thanks!
  • VikramKVikramK Posts: 8,151 TomTom Moderator
    Hi @Dorub

    Malcolm and Serena added

    Should be offered for download when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • DorubDorub Posts: 4 [Apprentice Traveler]
    Hi VikramK! Must I do call at Support Service?
    I searched Malcolm or Serena voices but I don't found. How do we proceed?
  • VikramKVikramK Posts: 8,151 TomTom Moderator
    edited June 25
    @Dorub

    Could you send me the serial number of your device through a private message please?

    Regards
    Vikram.
  • DorubDorub Posts: 4 [Apprentice Traveler]
    I sent it.
  • DorubDorub Posts: 4 [Apprentice Traveler]
    VikramK wrote: »
    @Dorub

    Could you send me the serial number of your device through a private message please?

    Regards
    Vikram.

    Many Thanks VikramK!
    Now my GPS is working on the voice control. I did not reset the soft. I just open the gps and those two voice appeared on upgrade.

    Thanks again!
    Great man VikramK! We'll drink a bottle of wine :) .
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