I understand from reading on this forum that the kcal count on the "Daily activity" page is meant to include one's BMR (Basal Metabolic Rate) and the sum of any activities that are logged on that day. However, my kcal count seems far too low to include the BMR. For example, on a day where I logged approximately 14,000 steps but no other activity it shows a kcal count of 977. From online calculators my BMR is around 1900, so this kcal count cannot include my BMR. Is the 977kcal count reflecting the number of steps I took but not my BMR? If so, 977kcal seems far too high to represent 14,000 steps.
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To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.
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