Comments

• tfarabaugh Posts: 16,576
  Superusers

  May 2018

  The watch computes a BMR based on your gender, height, weight, etc. and takes this along with steps and sports activities to come up with calories burned. So it is taking the base calories from being alive (breathing, digesting, etc.) adding the calories burned during sports activities and then adding calories to reflect active time (including steps). Steps are going to include steps taken during the sports activities so they might not add anything as the associated calories have already been accounted for. In my experience you do not get much credit for steps above your BMR as BMR assumes a certain level of activity and the steps are not particularly raising your HR or causing your muscles to burn additional calories. I am not sure why yours is so low, did you look at it part way through the day?
  
  I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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• runner33 Posts: 2 [Apprentice Traveler]

  May 2018

  Thanks for your response. How you explained it is how I understood it before, but I still cannot work out why the value is so low. I'm looking at several days in the past few weeks, and it is constantly too low to be accounting for BMR. It's rarely over 1,200kcal and sometimes drops as low as 47kcal, for example. Is there some setting I need to change?

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• tfarabaugh Posts: 16,576
  Superusers

  May 2018

  runner33 wrote:

  Thanks for your response. How you explained it is how I understood it before, but I still cannot work out why the value is so low. I'm looking at several days in the past few weeks, and it is constantly too low to be accounting for BMR. It's rarely over 1,200kcal and sometimes drops as low as 47kcal, for example. Is there some setting I need to change?

  Is you gender, height, weight, etc. correct in MySports? This is what governs the BMR measure. Click your name in the top right to access Settings. If everything is correct you can try a factory reset and if all else fails, call Support.
  
  To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.
  
  To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
  
  I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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