Since yesterday morning, my TTA go berserk. The heart is between 180 to +200. Checked my pulse it wasn't that fast. Again went to check with the doctor and got lecture by the doctor. By now I am pretty sure my TTA is sick. That what I told my doctor. Drained all battery but haven't recharge yet. Not sure if this works. Has any body experience and got it fixed?
Thank you
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Superusers
When worn properly the watch should be very accurate for most people (some physiologies will be less accurate - skin tone, arm hair, tattoos, etc. all play a factor). The watch also needs to be worn rather tight (but not to the point of uncomfortable) and needs to be worn much higher up the wrist than a regular watch (about 1" above the wrist bone). Any light seeping under the band will cause interference. You also need to let it settle down before using. When you first go to an activity screen you will notice the HR pop up, but it will be light gray. Once it has established a strong signal it will get bolder, which is an indication it is ready to go.
If the behavior continues you may want to call Support and follow up with them. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Superusers
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
contacting the customer support. How do I do that?
Superusers
If you go to this post and ask the moderator to roll back your firmware version they will but it is not a solution for your problem.
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.