Running Windows 10 (latest version) and when I plug in my Tom Tom Go 520 directly into the computer using the original USB cord,it says 'device not recognised' and so I cannot use MyDrive Connect to access the Go 520. I have done all the stuff they say to do on the website like resetting etc etc etc. When I use Device Manager on the computer and look at the connections it does not show that a Tom Tom device is connected. It simply says Unknown device that is not recognised. It appears that the driver for the Tom Tom device is not on the computer. I have tried a separate computer(also running Windows 10) to the main one I use and the result is the same....the Tom Tom device is not recognised when it is plugged in. Any ideas?