Downloading Updates Freezing using MyDrive Connect

FK2
FK2 Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in MyDrive Connect
I have a new tomtom that I need to update but now that I'm connected, every time I attempt to download the updated material, it appears to be dysfunctional in some way. For example; I had the download at 40% then when I went back to check on the progress, it was at 21%. why is it consistently doing this? not to mention that the downloads are incredibly slow!!

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    Do you by chance have an antivirus affecting proper transmission?
  • FK2
    FK2 Registered Users Posts: 3
    Apprentice Traveler
    had not thought of that possibility!
    I'll look.
  • FK2
    FK2 Registered Users Posts: 3
    Apprentice Traveler
    I just disabled my antivirus program so now I wait.