"Your device is being added" continuously, cannot update or go further. — TomTom Community

"Your device is being added" continuously, cannot update or go further.

KunehaKuneha Posts: 2 [Apprentice Traveler]
edited January 31 in MyDrive Connect
I have a 2016 Smart Fortwo. It has the TomTom SD card.

I have installed and updated the MyDrive Connect software on both Windows and Mac.

I insert the SD Card, MyConnect then recognises it as the Smart Media-System and prompts me to add the device to my account. I click Add Device and patiently wait....

I am simply left with "Your device is being added, please leave your device connected."

It has been around 4 hours. Within this time I have tried on both an iMac and a Windows laptop to no avail, I have restarted, updated and pretty much everything that I thought would make a difference but I am still left with this.

Thoughts?

Comments

  • KunehaKuneha Posts: 2 [Apprentice Traveler]
    I've figured it out.

    For those who may suffer the same issue, the solution that worked for me was to use the older version of MyDrive Connect.

    On the download page it'll have links to the XP/Vista version. I used this instead and it worked.

    Regards
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