Go 820 Live services (Traffic)

DerekH17
DerekH17 Registered Users Posts: 1
New Traveler
edited November 2018 in TomTom Services
Hi Folks,

i have an 820 Go Live ... no longer supported.
i have paid the live traffic subscription, but cannot get it working on the device.
Anyone have a similar issue ??
Any advice to get it working ??

Thanks very much.
Derek.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Only 820's with serial numbers starting with 'FT' are End of Life (due to 2 gb storage).

    If yours starts with either 'FA' or 'FU' then they should still be ok.

    In which case, see here:
    https://uk.support.tomtom.com/app/answers/detail/a_id/10316

    And, even if the device does start with FT, the existing subscriptions should be honoured.

    You can call support. Do NOT provide a model when prompted for a live agent to respond:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.