I mentioned in another thread about the lag and have been asked to start a new thread (despite that fact that scrolling through the support forum over the last few days, there are already multiple threads about this).
For me (as I mentioned here) the major problem with TomTom GO is the lag.
I checked yesterday and I can be regularly three or four seconds ahead of my position on the map. I've now tried GO on a number of different model iPhones and it's the same on all of them. This is not down to individual setup, this is down to the software. Other navigation programs don't suffer from this lag, it's only TomTom GO.
I'm fed up with the lack of response from TomTom about the lag issue. The representatives on this forum are only focussed on telling us how fantastic the new application is and banging on about new (largely useless) features.
The one thing which could persuade me to move from the old app to the new one is for the lag to be fixed. In the current state, TomTom GO is simply not fit for purpose.I just want someone from TomTom to actually have the decency to admit that lag is a major issue within GO and that it's being addressed. I don't want to be forced from what I've repeatedly described as the best navigation app on the market (TomTom W. Europe and equivalents) to the biggest, steamiest pile of hotspur which is GO.
I'm incredibly frustrated with the way we're being treated.
Does anyone else agree with me?
Bumping my old thread just to reinforce the fact that TomTom don't care about their customers because the app is no better than it was.
David QPR wrote:
The lagging is as bad as it was two years ago, something I never experienced with the original app. Why can’t they admit defeat, admit they don’t have clever enough developers to fix the app, and just bring back cameras and traffic to the original app. I’d happily pay the monthly fee for it.
At the moment we have limited resources and we deal with issues based on the volume of customers the problem is impacting. On a grand scale, this issue is not impacting that many customers compared to other tickets so it has had a low priority. What I am trying to do now is fight for you and customers alike to try and add some priority to this issue.