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Hi! I'm having the exact same issue. I tried deleting Strava app/exporting and adding it again, restarting my computer, etc. but with no luck. It's still sitting there waiting to upload, it seems....
I did a marathon on Sunday and the run haven’t synced to my tomtom app. The run is showing on my watch but not syncing. The daily activity has synced saying how many steps and miles i’ve done. Ive tried numerous things for the run to sync to my watch. When i was tunning it was saying the splits and everything, so unsure why this has not uploaded. Any advice please?
Hi! I'm having the exact same issue. I tried deleting Strava app/exporting and adding it again, restarting my computer, etc. but with no luck. It's still sitting there waiting to upload, it seems....
So I've been having the same problem. I think TomTom's Servers are down right now.
I've tried restarting my watch, reconnecting it to the app, and updating by connecting to the computer but it still wouldn't sync. It's saying that it has finished syncing but the log on the watch does not match the one on the app. One workout is missing (19th April)
I have a Tom Tom spark 3 and I have had it for about a year. I last uploaded all of my activities on a Wednesday. Then the following Monday, I attempted to upload my activities. It says on both my computer and phone that it successfully synced. However, none of my activities since Wednesday (the time I last uploaded) show up on both my phone or computer. How can I fix this problem?
thank you. I'm just not clear on that #3 step 'Place the ttbin files in the serial number directory: Windows: C:\Users\[user name]\TomTom MySports\[serial number]'
when I go to the folder I can see three files names:
1 - lots of numbers
2 - deviceinfo.dat
3 - preferences.dat
Which file am I after? And what do I do with it please? Or is the file lost all together?
My workout from today is failing to upload correctly. The ttbin files are available on my android device in the .../workouts/failed directory. I tried moving them to the serial number directory on my laptop (Windows) and using the Sports Connect app to upload them, but even that is unable to upload these activities to my account. Is there an alternative way to get the info out of the ttbin files and upload it?
I tried, disconnect and connect the watch back to the laptop. It says 1 activitity waiting to upload to TomTom Sports. Clicked on "Try again button" but no use :-(
Have the same problem! Workout was recording and I stopped it when I was done.. And now when its supposed to sync with app, there is not activity for this morning - just the steps
There’s been an issue uploading activity files since midnight. This has now been fixed.
• Desktop uploads: TomTom Sports Connect should initiate a new upload. If not, click “Try again” in the Settings of Sports Connect.
• Mobile uploads: Copy the activity file from the smartphone and paste it onto the watch name in the Settings of Sport Connect.
Also, I've moved all the related comments and discussion topics created by all of you to this discussion thread so as to avoid different replies and confusion.
There’s been an issue uploading activity files since midnight. This has now been fixed.
• Desktop uploads: TomTom Sports Connect should initiate a new upload. If not, click “Try again” in the Settings of Sports Connect.
• Mobile uploads: Copy the activity file from the smartphone and paste it onto the watch name in the Settings of Sport Connect.
Also, I've moved all the related comments and discussion topics created by all of you to this discussion thread so as to avoid different replies and confusion.
I turned off and on my watch 3 times after 5 minute interval. and now my Run is visible and uploaded automatically to Strava too. Still my Gym activity is not visible. Hope it will also be visible after a couple of hours.
I "upgraded" yesterday, and it seemed to work ok, however today after going for a run, the TomTom app has not recognized the run - it has recorded the steps, but not the run details.
Good news... my run is reflecting. Maybe after attempting the steps recommend in the initial link i posted, it took time to refresh and sync with the TT servers?? Anyway, my run is reflecting and has also pulled through to Strava.
@jtorresd - Please look up the thread for @lampard 's response from 5 months ago for their answer.
This issue, and others raised at the time which were merged into this one, were resolved.
If you are having a similar issue, I would suggest starting a new thread, as this particular issue was due to connectivity issues with the TomTom server at a particular point in time.
Comments
when I go to the folder I can see three files names:
1 - lots of numbers
2 - deviceinfo.dat
3 - preferences.dat
Which file am I after? And what do I do with it please? Or is the file lost all together?
My workout from today is failing to upload correctly. The ttbin files are available on my android device in the .../workouts/failed directory. I tried moving them to the serial number directory on my laptop (Windows) and using the Sports Connect app to upload them, but even that is unable to upload these activities to my account. Is there an alternative way to get the info out of the ttbin files and upload it?
Error that I get,
"WE'LL TRY AGAIN IN A FEW MINUTES" "We can't upload your activities at the moment. Wait few minutes then try again"
I tried multiple times but no use. I also afraid if I disconnect the watch from laptop, it may loose the unsyncd data, as this happened earlier to me.
I tried, disconnect and connect the watch back to the laptop. It says 1 activitity waiting to upload to TomTom Sports. Clicked on "Try again button" but no use :-(
https://en.discussions.tomtom.com/sports-connect-apps-website-389/re-upload-failed-uploads-doesn-t-seem-to-work-1035019
Looks like there might be a server/app connectivity issue. Hoping I will be able to upload them later on instead.
Nothing on the PC + workouts removed from watch.
This must be a recent thing, since it still worked fine on Sunday
Any advice?
(see same file in the folder mentioned above)
I have tried the suggestions found at https://en.discussions.tomtom.com/sports-connect-apps-website-389/ttbin-file-not-uploading-1022875 but with no luck.
Any help would be appreciated.
Thanks
Just an FYI - I have been able to connect and upload my activities now. You might be able to try again and have some success.
Good luck!
There’s been an issue uploading activity files since midnight. This has now been fixed.
• Desktop uploads: TomTom Sports Connect should initiate a new upload. If not, click “Try again” in the Settings of Sports Connect.
• Mobile uploads: Copy the activity file from the smartphone and paste it onto the watch name in the Settings of Sport Connect.
Also, I've moved all the related comments and discussion topics created by all of you to this discussion thread so as to avoid different replies and confusion.
Cheers, lampard
There’s been an issue uploading activity files since midnight. This has now been fixed.
• Desktop uploads: TomTom Sports Connect should initiate a new upload. If not, click “Try again” in the Settings of Sports Connect.
• Mobile uploads: Copy the activity file from the smartphone and paste it onto the watch name in the Settings of Sport Connect.
Also, I've moved all the related comments and discussion topics created by all of you to this discussion thread so as to avoid different replies and confusion.
Cheers, lampard
I turned off and on my watch 3 times after 5 minute interval. and now my Run is visible and uploaded automatically to Strava too. Still my Gym activity is not visible. Hope it will also be visible after a couple of hours.
Regards
Hope everyone else is a fortunate as mine.
@jtorresd - Please look up the thread for @lampard 's response from 5 months ago for their answer.
This issue, and others raised at the time which were merged into this one, were resolved.
If you are having a similar issue, I would suggest starting a new thread, as this particular issue was due to connectivity issues with the TomTom server at a particular point in time.