Paid too much due to TOMTOM failure — TomTom Community

Paid too much due to TOMTOM failure

I got a mail to update for live services. I logged in, I went to my account. I filled in the required data. All the time the answer of TOMTOM was: failure. Maybe it was that I have TOMTOM live 825 and not 820 as in the list. But the SN number was allright.
So, I plugged in my TOMTOM 825 in my computer, got the same 820 but also with my SN. But this time I could pay. Now I had to pay 10 euro more.
WHY OH WHY is it always difficult with TOMTOM. Wrong type+good SN! Paid too much also.


  • dhndhn Posts: 33,185 Superusers
    Phone support for clarification and possible refund:

    :flag_nl: Nederland (Holland)
    020 850 1007
    Maandag t/m vrijdag van 9.00 tot 17:30

    Be aware there is one 825 model considered End of Life; "FY">GO LIVE 825, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

    Best when you call that you do not reply with a model when prompted in order for a live agent to respond.
  • P_terP_ter Posts: 36 [Outstanding Explorer]
    So, why then do I get a message to renew if my 825 is outdated ?
    I never got any mail from TomTom that the 825 is outdated.
    So, did I pay 49.95€ for nothing?
    What is this?
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