Software version Rollback requests | Battery issues | Runner & Spark watch series

16869717374105

Comments

  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi Yash,

    I've mad some changes on your account. Can you please make a factory reset again? The 1.3.255 version will be offered via Sports Connect software which should resolve the battery issue you're facing.

    Cheers, lampard
  • Wewotti
    Wewotti Registered Users Posts: 1
    New Traveler
    Hi Lampard,

    I would like the 1.3.255 for my TomTom Runner 2 cause the battery is draining fast.

    Thx

    BR,
    Anders
  • Wayne911
    Wayne911 Registered Users Posts: 8
    Legendary Explorer
    Despite the roll back to 1.3.255 my battery on my SPark 3 lasts around a day (with no connection to a phone). Its only 18 months old and Customer Support have not responded to my ticket. Is there anymore I can do to get a fix or a replacement?
  • ydave
    ydave Registered Users Posts: 4
    Master Traveler
    @lampard
    Great! Thanks, I managed to get it onto 1.3.255. Appreciate the help!

    Yash
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    @Wewotti I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Wayne911 I can see that the customer support replied you back on the incident you created. Please revert them back to get the follow up.

    Cheers, lampard
  • GSaunders
    GSaunders Registered Users Posts: 7
    Legendary Explorer
    Previously, my Runner 2 was rolled back and then it quit allowing me to upload because it required me to install the update. I could request a rollback again but I expect the same thing to happen again. I have found the only way to avoid the battery problem is to turn off the heart rate monitor....kinda defeats the purpose of the watch. In addition, the watch will no longer sync via the cable to my computer. I can get it to sync via the phone app and Bluetooth, but the data I like to capture is no longer downloaded to my computer directly. I'm just too frustrated to go through another factory reset to see if it clears it up. In addition, I have already had to soft reset my watch five times today by attaching it to the cable. It is not reliably "on" to gather data for its various assessments.

    Since this seems to be a problem with no resolution either from the past or in the foreseeable future, effective midnight, my TomTom will go out of service. You had a good product for a while, but as I begin my training once again, I want a watch that exhibits much more reliability. It was an interesting two years and much of it a good experience. But beginning at midnight, my tracking watch of choice will be a Garmin.

    Good luck to the rest of you.
  • fakamminga
    fakamminga Registered Users Posts: 9
    Legendary Explorer
    @lampard Many thanks for the roll back: all seems fine

    Hopefully there will be an update resolving the battery issue since some of the upgrades are nice to have!
  • Cojay725
    Cojay725 Registered Users Posts: 7
    Apprentice Traveler
    @lampard thank you for the reply. Actually followed what was suggested. But the problem is the watch itself. Could i request a version rollback? Thanks
  • Cojay725
    Cojay725 Registered Users Posts: 7
    Apprentice Traveler
    @lampard boss got it to pair. No need for the rollback. I deleted the tomtom watch from the bluetooth list. Restart my and soft reset the watch. Then paired. Thanks for the help. Followed the FAQS.
  • eldorado1984
    eldorado1984 Registered Users Posts: 5
    Master Explorer
    Hi
    how can i roll back to previous version of my spark 3, since new version my battery keeps only 2 days between charging without activity. Its not normal - before that it even tak 12 days between charging.
  • eldorado1984
    eldorado1984 Registered Users Posts: 5
    Master Explorer
    Never maind. I'll try something else :)
  • thomasbaerten
    thomasbaerten Registered Users Posts: 3
    Neophyte Traveler
    I have troubles conneting to bluetooth and finding gps... can I also go back to 1.3.255?
    Thank you!
  • 2Karl
    2Karl Registered Users Posts: 1
    Apprentice Traveler
    My Spark 3 music cardio is suffering from the dreaded "random low battery even though it's fully charged" issue. Is there a fix for this other than rolling back the firmware? If not, can you roll back my firmware to a version which doesn't exhibit this bug? The watch is nigh on useless if I can't depend on it.
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    Hello

    My watch isn't syncing to my iphone. I am running the 1.7.64 and I've tried all the disconnecting etc. can my watch be "rolled back" too please.

    A bit disappointed this has happened again, especally as its only 4 months and one update since this last happened to me!
  • Sidhartha Anireddy
    Sidhartha Anireddy Registered Users Posts: 10
    Master Explorer
    Dear Jürgen,

    My watch is switching off and shows that the batter has run out. When I charge it for one min and check the battery status it is almost full.

    My previous firmware upgrade also resulted in similar problems. I am pretty happy with the performance of my watch, this upgrade is causing unnecessary issues.

    Can you please downgrade me to an earlier version? Also please provide the steps for downgrading.

    Appreciate your quick response.

    Thanks,
    Sid
  • eldorado1984
    eldorado1984 Registered Users Posts: 5
    Master Explorer
    Hi
    how can i roll back to previous version of my spark 3, since new version my battery keeps only 2 days between charging without activity. Its not normal - before that it even tak 12 days between charging. I try to switch off all sensors but it didn't change any thing. Please downgrade my watch to previous stable version.
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    @2Karl @eldorado1984 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Sidhartha Anireddy Please check your inbox for my PM.

    @Jayney5648 Please follow the steps in the public FAQ here to troubleshoot the pairing issues to remove the existing Bluetooth connection form your iOS device: iOS

    Cheers, lampard
  • eldorado1984
    eldorado1984 Registered Users Posts: 5
    Master Explorer
    @lampard Thanks but why you move from 1.7.64 to 1.3.255 if previous versions - 1.7.53 and 1.7.62 were fine.
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    Thanks for the reply.

    I tried that again and it didn't work. I actually tried and checked all that before my original post.

    The watch is saying its conected but the app and phone can't find it.

    Do you have any further advice please?
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    Ok just tried to connect again, now absolutely nothing is happening, the watch isn't thinking its connecting again? Any ideas? Thanks
  • eldorado1984
    eldorado1984 Registered Users Posts: 5
    Master Explorer
    lampard wrote:
    @2Karl @eldorado1984 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.
    Well i made a factory reset and ... nothing, connect to Sport Connect software and ... nothing still i have 1.7.64
  • NealsK
    NealsK Registered Users Posts: 2
    Apprentice Traveler
    Hello @lampard ,

    Is it possible for me to receive a version rollback to at least 3 version prior than the current, due to bluetooth range issues when connecting with my plantronics backbeat fit( https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/bluetooth-connectivity-issue-1034552/index1.html#post1216107 )

    I explained the issues more detailed in the post mentioned above.

    Hopefully this will fix the issue untill the next update!

    thank you,

    Niels
  • djacks42
    djacks42 Registered Users Posts: 4
    Neophyte Traveler
    I have a Spark 3 and all was well until recently.

    Synching was touch and go once in while but mostly Ok with my phone (Samsung S5 mini and others I have had) and no problems with my MPOW headphones at all. The recent update to 1.7.64 has totally killed the connection. I have tried the factory reset, forgotten it from the phone's BT, un/re-installed the app and followed all the steps exactly in order. I have done all of this several times. Please - can admin get me back to the working 1.3.204 version I had before?
  • Physis
    Physis Registered Users Posts: 3
    Neophyte Traveler
    on my TomTom watch I have a battery drain issue like many others, can I get a roll back to 1.3.255 to see if it helps?
  • VancouverMark
    VancouverMark Registered Users Posts: 1
    Apprentice Traveler
    I just updated to 1.7.64 and my battery life is horrid. I used to be able to use the watch for longer than 4 hours with music and heart rate monitoring (activity tracker is always off because it was terrible) but today I ran a 1/2 marathon and the watch ran out of battery after 1 hour and 40 minutes. Can I get a version rollback?
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