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My run data were modified on the watch display. I need to recover the correct data.

FernandaguzzoFernandaguzzo Posts: 2 [Apprentice Traveler]
i Was trying to export mannually the data on my 17k run (today), because it wasn't atomatically. Without intention the watch started to coube a new run. I stopped quickly and than, When I came Back tô the Watch to see my 17k data, it was with other numbers, the same of the last mark of the watch, witch was Fe seconds, no running.


  • tfarabaughtfarabaugh Posts: 15,609 Superusers
    Starting a new activity will not change an activity that has already been completed and saved. Check on MySports after it is uploaded, is it correct there? What is on the watch under history is just Summary data that does not go anywhere.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • FernandaguzzoFernandaguzzo Posts: 2 [Apprentice Traveler]
    Thank you very much. The problem is that sometimes the run are not exported to the app (Tomtom sports), even mannually. So, the data disapeared on watch display and are not on my app neither. I,m completely lost.
  • tfarabaughtfarabaugh Posts: 15,609 Superusers
    To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone):

    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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