MyDrive Connect and Windows Surface with Windows 10 Pro
Holtkamper
Registered Users Posts: 1 
New Traveler
New Traveler
After installing mydriveconnect on my Windows Surface with Windows 10 Pro, I had a tough time connecting my Go 600/610. It kept on connecting and disconnecting, and I had tot start data transfer over and over. So, following the advice I found on this forum, I reset the Go 600/610, I reinstalled mydriveconnect, but the problem of connecting and disconnecting remained.
I then discovered that the settings of the USB port on my computer had to be modified to solve this problem.
To modify the settings, type "USB" in the search field (magnifying glass) and remove the tick in "stop devices...."
Problem solved!!!
I then discovered that the settings of the USB port on my computer had to be modified to solve this problem.
To modify the settings, type "USB" in the search field (magnifying glass) and remove the tick in "stop devices...."
Problem solved!!!
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Comments
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Hi
The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
Especially Laptops, maybe to improve the look of the battery life
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Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show
See….. https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921
See..... https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783
ATB YFM0
