Dariusz R wrote:
@lampardI picked up the watch from the service after battery repair. I currently have version 1.3.255. Could you please update my watch back to 1.7.64. I would like to use full functionality again
@Inverno I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software.
Same problem here. Just bought my Spark Cardio today, battery charged, firware upgraded to 1.7.53, TomTom Sports app installed on my iPhone. When I try to pair the watch to the phone, the watch briefly displays the PIN, then slides back to the left to the menu (PIN disappears) meanwhile the phone stays on the connection screen. Disappointed with TomTom on the very first day...
I have a TomTom Spark watch. After the recent update to 1.7.64 I am unable to connect to any of my phones and every time I connect it to the Connect app on the computer it hangs with the battery icon permanently displayed on the screen.
I have tried everything under the sun including factory resets but I am unable to get it to work. Can you please help rollback the software on it to the previous stable version which I understand is 1.3.255 or any other version that will enable me to start using the watch again.
@fitzpats @Kriexi I can see that you have the old software version 1.7.62 installed on your watch. You can connect your watch to the computer and update it via Sports Connect to the latest software 1.7.64. Before pairing after update, please follow the steps in the public FAQ here to remove the existing Bluetooth connection form your smartphone: Android/iOS@kamphuisalex @Pacmanclyde I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues to remove the existing Bluetooth connection form your smartphone: Android/iOS
Let us know how it goes!
@fakamminga I've already sent you a PM about this.@GreenGrassIRL This is an ongoing issue with Huawei P8 or P8 Lite phone models which are not pairing with the Spark watches. Currently, there is no workaround for this and you need to use the PC/laptop to sync the activities for a time being. Rolling back to the old firmware version will not help in this case.@ydave I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.@Cojay725 @sarawd @Lynn06 I would advise you guys to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connection form your smartphone: iOS
Let us know how it goes!