Spark 3 Gray Screen of Death GSOD

Jukk Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
This is also the second watch that has exhibited this behavior for me. Does anyone know what might be causing it?

Only way I've been able to have the watch be responsive again is to attach it via cable to a computer. However the watch is always Factory Reset when I do so.b6538eae-38b0-4fc0-804f-ce85dc249e4e.png


  • tfarabaugh
    tfarabaugh Posts: 16,948
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.