PLEASE TRY AGAIN error when connecting the GO LIVE 1000

Jana zakirova
Jana zakirova Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in MyDrive Connect
hello. just downloaded the newest MyDrive Connect. Paired with TomTom live 1000 and received : "PLEASE TRY AGAIN. We are sorry Something has gone wrong. IT is currently not possible to add your device to your account. Please try again. "
What to do?

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    Are you using the cable that came with the device?

    https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

    Support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Jana zakirova
    Jana zakirova Registered Users Posts: 2
    Apprentice Traveler
    yes. the cable is original and I can see from the serial number that
    my device is a TomTom GO LIVE 1000 with 4GB memory and it updates through MyDrive Connect. So seems that all matches, but still does not add to account. I tried new account too. Nothing. No Support via phone as the model more than 5 years old. THat's it? can go to rubbish bin? Thanx
  • dhn
    dhn Posts: 33,385
     Superuser
    Call again but this time don't provide a model when prompted in order for a live agent to respond.