Failure to Connect my Tom Tom 500 / GO 510 — TomTom Community

Failure to Connect my Tom Tom 500 / GO 510

TaswegianTaswegian Posts: 2 [Apprentice Traveler]
edited January 11 in MyDrive Connect
I am running Windows 10, current, but despite being logged in to Tom Tom and despite using a working USB and trying various others and ports, the system keeps telling me that I am not connected. I have even downloaded Tom Tom again. I tried seeing if the connection was hidden somewhere, but it is not showing up on my network places. Tom Tom has advised that I have 7 updates available. By the by, I do not have a smart phone, so connecting and updating through my computer is my only option. I would be most appreciative if someone could help.


  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi Taswegian

    Welcome to the community :)

    Could you try the troubleshooting steps suggested in the video below:


  • tractor mantractor man Posts: 2 [Apprentice Traveler]
    I do updates ok but not getting my drive connected via Android phone or says connected traffic and cameras but no traffic jams show on Tom Tom go500, used to be ok but since last updated new UK maps no my drive connect the Tom Tom says I am logged in correctly unable to connect to my drive. Help please.
  • TaswegianTaswegian Posts: 2 [Apprentice Traveler]
    Dear Tractor Man

    I followed the video links that Vikram sent and eventually got there.
    My system is now correctly integrated and updated.

    A belated thanks to Vikram who has saved me from more grey hairs!

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