The device is not connected-START 25 | tt home

folante Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
Hi all,

I have the last version of TomTom Home, I have logged in but when I try to update the TomTom it said me that the device is not connected. I have attached some images.
I have tried without success to connect to another USB port and reset the devices.
Any idea?

Thanks in advance

Mod edit: Image edited to remove the email address. Please don't attach images that contain any private or personal information.Thanks