Problem updating to strava — TomTom Community

Problem updating to strava

Tony55555Tony55555 Posts: 1 [New Traveler]
Any problems updating to Strava? It worked yesterday, however won't upload my run today. It's uploaded from my watch to tomtom app and its still set to upload to Strava automatically. Anyway of uploading it manually without going to effort of getting computer out?

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  • tfarabaughtfarabaugh Posts: 16,169 Superusers
    You have to have a computer to force an upload. there may have been an outage on wither TT or Strava's side, in which case it will eventually show up. Otherwise, you will need to follow these steps (again, using a computer):

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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