I have reached out several times regarding this issue and continue to receive zero help regarding the reason why I receive the message to "RECONNECT YOUR WATCH" when I tried to add music to my watch via TomTom Sports Connect. I have tried from both a desktop and a laptop. I have reset my watch twice as well. I am still receiving the same message when attempting to add music to my watch- that it is not connected when in fact it is connected (and charging/updating for that matter) to my computer.
Please advise on how to resolve the issue so that I am able to utilize the music feature, which is the only reason I purchased this device.