Pairing the watch

SandileX Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Please assist my Tom Tom runner 3 is not pairing with my P10 phone.


  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi SandileX,

    Welcome to the Community!

    There is no Runner 3 watch linked to your email address, it is Runner (1st generation). Can you please try to remove the existing Bluetooth connections from your smartphone before pairing and try again? See the Public FAQ here: Android

    If you do not see a keypad on your phone when you are asked to enter the pin code and the above steps do not resolve the issue, perform a factory reset on your Sports watch.

    Cheers, lampard