Software version Rollback requests | Battery issues | Runner & Spark watch series

16465676970105

Comments

  • Teebobeebo
    Teebobeebo Registered Users Posts: 8
    Master Explorer
    [h3]Hi [url=http:///members/lampard-325140]@lampard[/url] I have performed a factory reset. Battery is still less than half it was before. Please roll me back to 1.3.255[/h3]
  • pedromsouza
    pedromsouza Registered Users Posts: 11
    Master Explorer
    Please help me downgrade. Bluetooth syncing not working in 1.7.64. It pairs, but doesnt sync.
  • tom.lungu
    tom.lungu Registered Users Posts: 3
    Neophyte Traveler
    @lampard

    Hi man

    May you please roll me back to 1.3.255.
    I was on 1.7.64 which fixed connectivity issues but not the battery problem which is more important for me. My brother uses a similar watch on 1.3.255 and it works perfectly
    Please please roll me back.
    Thanks in advance
  • ja1027
    ja1027 Registered Users Posts: 1
    New Seeker
    So has anyone had any problem with the battery after a night sleep. My watch is dying after a night of sleeping even at full charge. Does anyone had this problem or know how to solve it.
  • Weary
    Weary Registered Users Posts: 5
    Master Explorer
    [user=93]Jürgen[/user] A factory reset has helped somewhat. The watch now displays the empty battery icon 15 seconds after being unplugged but it does retain enough battery to at least display the time for 12 hours. However, it doesn't think it has enough power to start the gps. The watch was perfectly fine before the recent updates. I don't understand how it can now be deemed to be defective. Can't it just be rolled back to a version where it worked? Thanks.
  • Sthroo
    Sthroo Registered Users Posts: 4
    Neophyte Traveler
    Can I get a rollback as well please? Updated to the latest 1.7.64 but still issues to pair (can't fill in the number provided by the watch) with my Xiaomi redmi note 4 snapdragon. Tried multiple (hard) resets. it connects seamlessly to my old oneplus one (running oreo even!) but no go on my Xiaomi with latest miui from Xiaomi.eu (android 7), or on latest lineageos (15.1, Android 8.1)
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @nromein @Teebobeebo I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software. Let me know!

    @tom.lungu Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

    For all who are facing issues with pairing the watch with their smartphone, Please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS

    Let us know the outcome!
  • Sthroo
    Sthroo Registered Users Posts: 4
    Neophyte Traveler
    lampard wrote:
    @nromein @Teebobeebo I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software. Let me know!

    @tom.lungu Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

    For all who are facing issues with pairing the watch with their smartphone, Please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS

    Let us know the outcome!
    @lampard What about me? :)
  • rruthless
    rruthless Registered Users Posts: 6
    Master Explorer
    @lampard
    Could you please roll me back to 1.7.53 ? I have the worst battery life since the latest update (1.7.64), which doesn't even seem to last a whole day (with bluetooth, heartrate turned off).
    Product is : Runner 2 Cardio Music GPS
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @Sthroo I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @rruthless We always advise to try the factory reset in case of battery issues. Once you perform a reset, the version 1.7.64 will be offered. This fixes the issues in most cases. If it doesn't help, let me know and I'll put you back on the version 1.3.255

    @Nix13 Please update your watch to the latest version 1.7.64 and give it a test run again!

    Cheers, lampard
  • rruthless
    rruthless Registered Users Posts: 6
    Master Explorer
    @lampard
    I have already done the factory reset, and already am at 1.7.64. It didn't do anything to help with the battery issue. So, it would be great if you roll me back to version 1.7.53 (not 1.3.255). Thanks :)
  • tfarabaugh
    tfarabaugh Posts: 16,995
     Superuser
    rruthless wrote:
    @lampard
    I have already done the factory reset, and already am at 1.7.64. It didn't do anything to help with the battery issue. So, it would be great if you roll me back to version 1.7.53 (not 1.3.255). Thanks :)
    It was not intended to help with the battery issue, but you need to go back to 1.3.255 for the last update without the battery issue, it was in 1.7.53.
  • rruthless
    rruthless Registered Users Posts: 6
    Master Explorer
    @tfarabaugh
    I didn't have any battery issues whatsoever until I updated to 1.7.64. In theory, shouldn't any of the prior versions fix the issue introduced in 1.7.64? 1.7.53 was working perfectly for me. That's why I want to rollback to that version, and if that doesn't fix the battery, then 1.3.255 will be the only option.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,515
    Community Manager
    rruthless wrote:
    @tfarabaugh
    I didn't have any battery issues whatsoever until I updated to 1.7.64. In theory, shouldn't any of the prior versions fix the issue introduced in 1.7.64? 1.7.53 was working perfectly for me. That's why I want to rollback to that version, and if that doesn't fix the battery, then 1.3.255 will be the only option.
    Probably something when wrong updating the software. You should try a factory reset first.
  • rruthless
    rruthless Registered Users Posts: 6
    Master Explorer
    [user=93]Jürgen[/user]
    I have already performed a factory reset twice since the last week, and have had no improvement.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,515
    Community Manager
    rruthless wrote:
    [user=93]Jürgen[/user]
    I have already performed a factory reset twice since the last week, and have had no improvement.
    As tfarabaugh explained, if it's bug related then we need to downgrade you to 1.3.255. That the last release before 1.6.26 which introduced the bug.
  • rruthless
    rruthless Registered Users Posts: 6
    Master Explorer
    [user=93]Jürgen[/user]
    Ah, I didn't catch that. That's fine by me.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,515
    Community Manager
    rruthless wrote:
    [user=93]Jürgen[/user]
    Ah, I didn't catch that. That's fine by me.
    Another factory reset will now install 1.3.255.
  • fionad
    fionad Registered Users Posts: 9
    Apprentice Traveler
    Pairing with the runner 3 issue still unresolved????
  • ggddvv
    ggddvv Registered Users Posts: 1
    Apprentice Traveler
    @lampard / [user=93]Jürgen[/user]
    Can you downgrade to 1.3.255 for my watch please?

    The watch works pretty much fine, except when I enable HR tracking: then it shows empty battery in an hour or so even when still fully charged.

    Thanks
  • Inverno
    Inverno Registered Users Posts: 5
    Master Explorer
    lampard wrote:
    @rruthless We always advise to try the factory reset in case of battery issues. Once you perform a reset, the version 1.7.64 will be offered. This fixes the issues in most cases. If it doesn't help, let me know and I'll put you back on the version 1.3.255

    Hi @Lampard, I've tried on my spark 3 (with battery issue) the 1.7.64 like You recommended, but unfortunately without improvements on battery side. Understood that at the moment, the only alternative is rolling back but I like a lot the training exercises: is there a firmware version that doesn't force me to give back those great option? Obviously I'm not interested in notifications.

    Thank you very much for the attention.
  • tfarabaugh
    tfarabaugh Posts: 16,995
     Superuser
    Inverno wrote:
    lampard wrote:
    @rruthless We always advise to try the factory reset in case of battery issues. Once you perform a reset, the version 1.7.64 will be offered. This fixes the issues in most cases. If it doesn't help, let me know and I'll put you back on the version 1.3.255
    Hi Lampard, I've tried on my spark 3 (with battery issue) the 1.7.64 like You recommended, but unfortunately without improvements on battery side. Understood that at the moment, the only alternative is rolling back but I like a lot the training exercises: is there a firmware version that doesn't force me to give back those great option? Obviously I'm not interested in notifications.

    Thank you very much for the attention.
    There is no option to get the custom workouts without the battery issues. They were introduced in the same update. You need to choose one or the other.
  • Inverno
    Inverno Registered Users Posts: 5
    Master Explorer
    tfarabaugh wrote:
    Inverno wrote:
    lampard wrote:
    @rruthless We always advise to try the factory reset in case of battery issues. Once you perform a reset, the version 1.7.64 will be offered. This fixes the issues in most cases. If it doesn't help, let me know and I'll put you back on the version 1.3.255
    Hi Lampard, I've tried on my spark 3 (with battery issue) the 1.7.64 like You recommended, but unfortunately without improvements on battery side. Understood that at the moment, the only alternative is rolling back but I like a lot the training exercises: is there a firmware version that doesn't force me to give back those great option? Obviously I'm not interested in notifications.

    Thank you very much for the attention.
    There is no option to get the custom workouts without the battery issues. They were introduced in the same update. You need to choose one or the other.

    Hi! What a pity! I'll think about it and let You know. Nothing on the horizon about new corrective firmwares? Thanks.
  • DMeister74
    DMeister74 Registered Users Posts: 1
    Apprentice Traveler
    fionad wrote:
    Pairing with the runner 3 issue still unresolved????
    1.7.64 supposed to fix this.. I just updated my Android today from version 6 (Mashmallow) to version 7 (Nougat) with a new phone and was exciting HOPING I'd now be able to connect me Runner 3...... But sadly the joke is STILL on me whilst I paid good money for something to not work as described on the box. Can we PLEASE get a version where the watch will connect to android?.... it's not in "a few cases".... it's in THOUSANDS of cases.9cf93955-e6c0-4684-a6bd-2465e40f0959.jpg
  • pedromsouza
    pedromsouza Registered Users Posts: 11
    Master Explorer
    @lampard
    [user=93]Jürgen[/user]

    I upgraded to 1.7.64. It pairs OK, but syncing won't complete. Please help me downgrade to the old bluetooth stack.

    Regards,

    Pedro.
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