MyDrive Connect error- api-ms-win-crt-runtime-l1-1-0.dll

aleathia
aleathia Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
I have been trying to update my tom tom connect, but keep getting an error message: api-ms-win-crt-runtime-l1-1-0.dll

it tells me to reinstall the program. I deleted the program and reinstalled, but keep getting the same error.

Any help to be offered?

I would really like to update my maps and download a new one!

THANKS Aleathia

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    Check with support:

    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi aleathia

    Welcome to the community :)

    The error you mention in your comment is due to a missing Windows update.

    Please download it on the link below:

    https://support.microsoft.com/en-gb/help/2999226/update-for-universal-c-runtime-in-windows

    Regards
    Vikram
  • grajcar1986
    grajcar1986 Registered Users Posts: 4
    Neophyte Traveler
    Hi, I have this same problem and this link dont help me >????
    How I can update my Navi ???
  • uccio81
    uccio81 Registered Users Posts: 7
    Apprentice Traveler
    Thank you VikramK!
    Your link solved my problem.
    I downloaded the update and through it I updated the Windows C++ to the 2017 version.
    At the end of the installation, MyDrive Connect started and now I'm upgrading my navigator.
    Thanks!

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