My run did not upload — TomTom Community

My run did not upload

paulsuperjoypaulsuperjoy Posts: 2 [Apprentice Traveler]
Hi I have the tomtom sports cardio
I’ve just completed a half marathon and my run failed to upload properly and I really want to restore it but i can’t is there a easier way of doing this

Comments

  • tfarabaughtfarabaugh Posts: 16,575
    Superusers
    Did you get any error messages while syncing or did it hang up at all? If it created a ttbin file it is possible to reupload it. If not and attempting to sync again does not load it, it is lost (the history on the watch is just summary data the detailed data is cleared when it syncs). To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • paulsuperjoypaulsuperjoy Posts: 2 [Apprentice Traveler]
    I’ve tried everything I can and still unable to retrieve my run but I’m sure this info will help someone as it’s some great info
    thank you for your help
  • tfarabaughtfarabaugh Posts: 16,575
    Superusers
    I’ve tried everything I can and still unable to retrieve my run but I’m sure this info will help someone as it’s some great info
    thank you for your help
    Sadly, it is lost in that case. I imagine this is not what you were hoping to hear but let me know if this answered your question. If it did, please mark it as a solution so other can look for it if they have the same question.
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