Frustratingly Slow Downloads and Updates Over The Years
I've been putting up with TomTom's ultra slow downloads and updates for a number of years now across 2 TomTom devices, many ISP's and many different PC's using original TomTom leads etc. as recommended. The problem lies quite firmly in the TomTom court.
Isn't it time that TomTom got its act together and did something about these ridiculously slow update speeds. I've read about it all the time on these forums over the years but TomTom do not care, if they did they would have done something about it...they've had enough time. Well to be honest I've had enough, next time I'm going to look at other brands of Sat Nav with the emphasis being on update speeds.
Comments
Superuser
Incidentally, this is a problem that also affects others.
Superusers
@Kenzo
GO 5000... Home Internet Download speed 100mb/s Virgin Fibre
Full Europe Map v1005... 45/50 Mins
GO 520/620 (Wi-Fi)... My Wi-Fi over Virgin Super Hub 40mb/s
So I updated Full Europe Map v1005... Over USB... 24 Mins (The NAV5 Devices update on the fly)
No Download then Upload/Install
ATB YFM
Superusers
@Kenzo
Out of interest I phoned Virgin on 150 eventually had a recorded message saying they were working on the Broadband to give a better service ???
Maybe the service was reduced for maintenance ???
ATB YFM
You can't even download the maps onto the PC and then only have to connect the 5100 for the upgrade. (If you're going to post and tell me that this is incorrect then don't bother - I've tried leaving my PC turned on for 1 week, with MDC running, MDC options set to download offline, connected to the internet. The little blue wheel spins giving every indication that it's downloading, but when I connect the 5100 it takes 8hrs+ to download the map. It does not download to the PC unless the 5100 is connected).
If TomTom cared then they'd structure their maps so that the updates were simply that - only a few kB of changes since the last map, instead of having to download the whole 7GB map again. TomTom have got my money so they don't care any more. They won't be getting any more of it. When my 5100 dies the next time then I'll bin it and move over to my Car's Nav and use my phone for speed cameras.
It's a poor system all round and I assume that TomTom are spending as little as possible because they've seen the writing on the wall. The Nav and Speed camera apps on my phone are faster, better, easier to use, have better support and cheaper than TomTom. They'll be gone soon - and the world will be a better place for it.
Superuser
However the current range of TomTom consumer devices aren't ready to deal with this yet, and may never be (I very much doubt the non-Wifi models would be up to the job).
Good to hear, although assuming you're a regular user of these apps on your phone, I hope you're not having to keep it for too long.
That sounds very much like they are preparing the ground, ready to launch yet another new range with different features, while ignoring the basic problems that beset the current devices. Well, if that's the case, they can go and take a hike - I'm not spending any more money with TomTom with their appalling track record of ignoring their customers.
Once that's done, restart and try again. It updated for me pretty quickly after that (it could be that the data was already downloaded to my laptop).
Superusers
@cdyson37
Random Disconnects
Yes the Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
Especially Laptops, maybe to improve the appearance of the battery life
________________________________
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show
Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
See….. https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921
See..... https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783
ATB YFM
Personally I do not want Europe filling up the small hard drive so, why are we forced to have all of Europe, that we do not need, until we are actually going to another country as, this fills up the ridiculously small hard drive?
The whole updating system is pants. It's not as if computerised hardware/software is new. TomTom are probably the slowest download in the world because, of weak management and poor integrity in how the company is run. They have used a former good reputation to deliver poor products and It is simply not good enough. What is the point of staying with a company that does not give a damn about its customers?
On a weekly basis I download a ~ 10 GB video file which typically takes 25-30 minutes and I also have a Garmin device where the map updates (9GB) take less than 30 minutes and I have no issues with the timings or process. (My Broadband speeds are 75 Mbps for devices attached via a network cable and ~ 50 Mbps for Wi-Fi.)
But downloading the Tomtom map updates I always seem to run into issues and lengthy and or variable download times.
If I elect to download the TT map updates on “release day” anytime from mid-morning to mid-afternoon typically the download will commence and then often I will see a message saying :
“You have no Internet Connection – Downloads will recommence………………”
But doing a Speed test or starting off another download from another website everything is working as expected…………
So this message from Tomtom is a bit obtuse, I may have no Internet connection, but the error is due to TomTom servers ending the connection / suspending the download and not a fault at my end!
As a result the map download can take 4-6 hours or can fail entirely and I am left with a device that has no maps installed at all!!!
Waiting a few days after the map update release day till the weekend or doing the update late at night improves the download time to 1-2 hours.
I updated the maps for my wife’s Mazda - 7.2 GB on Saturday afternoon. Downloaded in 14 minutes
I would love to be able to download the map updates in a similar time to @YamFazMan of “24 minutes” but my experiences every quarter for the last 3 years I have never managed to get the updates completed in less than one hour.
I guess there must be a “sweet time of day for the Tomtom Servers” that allowed @YamFazMan to download the map updates in 24 minutes??
Today after a short drive the TT (Go 6250) said there were 2 updates available ~ 8.8GB so I assumed one speed camera plus the "Quarterly map" update.
I was going to update the speed camera update, BUT…………….
Instead of showing me the updates available it automatically launched into the map update!
I had no choice of speed camera update, so now have got to wait for 5+ hours for the map to complete its download!!!!! And of course whilst this is happening I cannot use the Go 6250........................... !
Plus if I attempt to stop the update then I will have no map on the device!!!!
When is Tomtom going to sort out this problematic map update process????
I said in another thread that I would do my next map updates "early".........
We had a power cut earlier this morning and whilst resetting clocks etc when the power was restored thought I would a map update
I started at 2:25am and it completed 22 minutes later
So yes, @YamFazMan it is possible to get a fast map download, but in the very early hours