Bluetooth headphones

ggiesbre
ggiesbre Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
My dog literally ate my Tomtom bluetooth headphones for my Spark 3. I bought a new set a local electronics store called Escape Sport earbuds. (model BT078) . I cannot get them to pair up with my Spark 3. I tried a factory reset and all the other forums, but they won't pair. I noticed on the box the head phones are "4.1 bluetooth" Does the spark not support this kind of bluetooth. Please help? 10 mile runs without music is like torture...

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    The watch uses BT 4.0 so it is possible something was added to the 4.1 specification that is not allowing it to pair. if you already tried a factory reset that is my first suggestion covered. Other than that, before pairing you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • ggiesbre
    ggiesbre Registered Users Posts: 3
    Apprentice Traveler
    I exchanged the headphones for a set that ARE NOT bluetooth 4.1 and they work fine. So, I'm up and running again. It must have something to do with bluetooth 4.1 and the brand Escape. The brand I purchased is called JAM, they have similar design to the original TomTom brand.:sunglasses:
  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    Glad to hear you sorted it out.