MyDrive Connect error- api-ms-win-crt-runtime-l1-1-0.dll

aleathia Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
I have been trying to update my tom tom connect, but keep getting an error message: api-ms-win-crt-runtime-l1-1-0.dll

it tells me to reinstall the program. I deleted the program and reinstalled, but keep getting the same error.

Any help to be offered?

I would really like to update my maps and download a new one!

THANKS Aleathia


  • dhn
    dhn Posts: 33,385
    Check with support:

    :flag_us: United States
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • VikramK
    VikramK Administrators Posts: 14,050
    Hi aleathia

    Welcome to the community :)

    The error you mention in your comment is due to a missing Windows update.

    Please download it on the link below:

  • grajcar1986
    grajcar1986 Registered Users Posts: 4
    Neophyte Traveler
    Hi, I have this same problem and this link dont help me >????
    How I can update my Navi ???
  • uccio81
    uccio81 Registered Users Posts: 7
    Apprentice Traveler
    Thank you VikramK!
    Your link solved my problem.
    I downloaded the update and through it I updated the Windows C++ to the 2017 version.
    At the end of the installation, MyDrive Connect started and now I'm upgrading my navigator.