Blank Screen on the RUNNER 3 watch

LukePickup
LukePickup Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
After 2 months of working well - my runner 3 now keeps going into a blank screen. It is working and tracking runs while the screen is blank.

I have reset it x3 and charged it up but it keeps switching to a blank screen. the screen comes back if I plug it in.

Any thoughts and advice I would be very grateful.

Thanks in advance

LP

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,953
     Superuser
    If you have already tried a factory reset, at this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.