Runner 2 won't synch to either Mac or iPhone

AmandaJE
AmandaJE Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
I last ran on Tuesday and my run synched with my iPhone ok after that run. No software updates either on iPhone, Mac or watch itself since then. Today after my run, the iPhone synch gets to around 30% and then says "Unable to synch. We weren't able to upload your activities". When I plug my watch into my Mac, sports connect says "Somehow we couldn't upload your activities. We'll keep trying every few minutes". I've left it trying for a couple of hours plus switched phone and computer off/on to no effect.

Any ideas? Thanks in advance

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.