Software version Rollback requests | Battery issues | Runner & Spark watch series

15253555758105

Comments

  • zetika16
    zetika16 Registered Users Posts: 6
    Master Explorer
    I solved problem... I pair my watch with bluetooth speaker... Then i pair with my Phone. Work Perfect on 1.7.62
  • Deirbh2008
    Deirbh2008 Registered Users Posts: 1
    Apprentice Traveler
    I’m having major problems trying to conect my TomTom spark 3 to the iOS app via Bluetooth.
    Please can you ensure that the latest software is pushed to my account.
    thanks
    Deirbh
  • zetika16
    zetika16 Registered Users Posts: 6
    Master Explorer
    zetika16 wrote:
    I solved problem... I pair my watch with bluetooth speaker... Then i pair with my Phone. Work Perfect on 1.7.62
    But works only when speaker is paried...
  • fishphid
    fishphid Registered Users Posts: 1
    Apprentice Traveler
    Like everyone else, my watch doesn’t sync to my iPhone, could you to rollback my firmware or put me on 1.7.64 please?
  • zetika16
    zetika16 Registered Users Posts: 6
    Master Explorer
    ok so i wait for new soft 1.7.64
  • lucia.mountain
    lucia.mountain Registered Users Posts: 1
    Apprentice Traveler
    Another one with problems to sync with android. Could you to rollback my firmware or put me on 1.7.64 please?

    Thanks
  • JDP1509
    JDP1509 Registered Users Posts: 1
    Apprentice Traveler
    @lampard please would you link my account to version 1.7.64, also having syncing issues between watch and iPhone.

    thanks
  • kazzyb
    kazzyb Registered Users Posts: 2
    Apprentice Traveler
    @lampard,

    I would like to ask you if you can link my account to an older firmware for the tom tom spark. I updated to 1.7.62 and is no longer possible to sync via bluetooth. I would like to revert to an older one. Could you please Help me? many thanks in advance

    karen
  • Vitor Sakassegawa
    Vitor Sakassegawa Registered Users Posts: 4
    Master Traveler
    @lampard please roll me back to FW 1.3.255 since was working pretty well, even my FW in the last version 1.7.64, the bluetooth connection issues are still present...
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    @anne r @HelenMills @Remo11 @Stefania82 @NielsD @Emanuel Ramos @Capt Morgan @Chimpo @scatto75 @Sparky tom @yareqs @jlucy_90 @theresaballuk @dimitarsh1 @Lukasz S. @shrxwin @tommytcvj @Samantha Hulstaert @marcadarc @fishphid @maevek @Deirbh2008 @lucia.mountain @JDP1509 @Rob Coldenhoff @kazzyb I've now linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @DTTN @Vitor Sakassegawa I've now put you on the version 1.3.255. Please make a factory reset first and Sports Connect will offer the software.

    @zipsel @kimmerz @zetika16 Please connect your watch to computer and Sports Connect will offer the software 1.7.64.

    @shrxwin Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

    Cheers, lampard
  • Asasapd
    Asasapd Registered Users Posts: 2
    Apprentice Traveler
    @lampard Thank you! I got pairing and sync working with 1.7.64 and no battery drain issue at the moment.
  • cameronl
    cameronl Registered Users Posts: 1
    New Traveler
    Add me to the list of folks who upgraded to 1.7.62 and suddenly can't connect to my android. I've done all the suggestions, factory reset watch and reinstalled app. same as the others: watch shows PIN then goes back to menu, phone app just keeps searching.

    Please set me up with whatever firmware fixes that. Thank you.
  • Skukas
    Skukas Registered Users Posts: 1
    Apprentice Traveler
    @lampard,
    Already several months living with the pairing problem, just now I found this discussion.
    Is there a possibility to turn back the firmware to 1.7.60 as this would be the last firmware with a working pairing function. I'll send my used e-mailadress in PM. Any news about a totally working update ?
    Thank you
  • SpookyStar
    SpookyStar Registered Users Posts: 7
    Master Traveler
    I have no idea what the software version on my Runner is, it'll be whatever the latest one was. So please can you do the same for me?
  • Rubina
    Rubina Registered Users Posts: 1
    New Seeker
    I can not connect my tomtom spark with APP, pin appears in the clock and the application does not appear keyboard to enter numbering. I've already installed and uninstalled the app and have reset the factory settings in the clock and everything remains the same.
  • Aro1
    Aro1 Registered Users Posts: 2
    Apprentice Traveler
    Hi @lampard,

    Have the same issue here, impossible to connect my watch via Bluetooth (acquired today) to my Android phone. (I cannot type in the pin displayed on the watch as the app stays hung on "Connecting your watch, please wait"...)

    Tried factory resets, phone reboot, forget Bluetooth device... the whole lot. As I scrolled through the topic I saw that we could manually be updated to software version 1.7.64?

    Would you be able to link my account so that I can update my watch software?
    Hopefully that should solve my pairing issue too as it has for many users apparently...

    Cheers
  • asustv
    asustv Registered Users Posts: 2
    Apprentice Traveler
    Hi! what's new on 1.7.64 !?



    I'm quite happy with my TomTom Spark 3 + cardio, less for 2 concrete problems:

    (link well.)



    One of the top reasons I purchased this watch was because of the battery life.



    With version 1.7.62 it is much less than half of what is stipulated in the specifications. It is a new watch.



    The "live pace" is totally inaccurate!! amazing.



    This are solved on new firmware? we have any date for fix these issues?



    This works right with factory reset to 1.3?



    Thanks in advance.
  • zetika16
    zetika16 Registered Users Posts: 6
    Master Explorer
    lampard wrote:
    @anne r @HelenMills @Remo11 @Stefania82 @NielsD @Emanuel Ramos @Capt Morgan @Chimpo @scatto75 @Sparky tom @yareqs @jlucy_90 @theresaballuk @dimitarsh1 @Lukasz S. @shrxwin @tommytcvj @Samantha Hulstaert @marcadarc @fishphid @maevek @Deirbh2008 @lucia.mountain @JDP1509 @Rob Coldenhoff @kazzyb I've now linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @DTTN @Vitor Sakassegawa I've now put you on the version 1.3.255. Please make a factory reset first and Sports Connect will offer the software.

    @zipsel @kimmerz @zetika16 Please connect your watch to computer and Sports Connect will offer the software 1.7.64.

    @shrxwin Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

    Cheers, lampard
    i connect my watch and nothing gonna happend... sport connect dont show new wersion of software
  • NickMcConnelluk
    NickMcConnelluk Registered Users Posts: 1
    Apprentice Seeker
    Runner 2 has been working absolutely fine since day one - gone to use it tonight and i can't sync or pair it with my phone.
  • maevek
    maevek Registered Users Posts: 2
    Apprentice Traveler
    lampard wrote:
    @anne r @HelenMills @Remo11 @Stefania82 @NielsD @Emanuel Ramos @Capt Morgan @Chimpo @scatto75 @Sparky tom @yareqs @jlucy_90 @theresaballuk @dimitarsh1 @Lukasz S. @shrxwin @tommytcvj @Samantha Hulstaert @marcadarc @fishphid @maevek @Deirbh2008 @lucia.mountain @JDP1509 @Rob Coldenhoff @kazzyb I've now linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @DTTN @Vitor Sakassegawa I've now put you on the version 1.3.255. Please make a factory reset first and Sports Connect will offer the software.

    @zipsel @kimmerz @zetika16 Please connect your watch to computer and Sports Connect will offer the software 1.7.64.

    @shrxwin Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

    Cheers, lampard

    all sorted, thanks a million
  • lindszym
    lindszym Registered Users Posts: 2
    Apprentice Traveler
    Yes! I am having the same problem. its been about a month that my spark 2 has been unable to sync with the app on my iphone. I don't know if there was a bad update or something, but my phone recognized my watch, and the watch says its connected, but for some reason the app won't recognized the watch and sync. It is extremely frustrating!!! i have also noticed recently my watch heart rate monitor just doesn't work at all... not sure if it was also affected by the update but this problem began recently too.

    If someone has a solution please help!!!
  • paulpay
    paulpay Registered Users Posts: 10
    Apprentice Seeker
    @lampard - my update to 1.7.64 allows syncing, thanks, but the QuickGPSFix never updates via Android.

    I've turned the watch off and on via TomTom Sports Connect, but this does not fix the issue.
  • Lorraine Mongelli
    Lorraine Mongelli Registered Users Posts: 5
    Master Traveler
    i have 1.7.62 on my tomtom runner 3 cardio, i can,t sync with my phone, can you help me?? what i should do?
  • Rupie
    Rupie Registered Users Posts: 5
    Master Explorer
    @lampard i just saw that new ios 11.2.6 fixes an issue where third party apps could fail to connect to external accessories. Is that related to the problem at all?
  • jsspenfold
    jsspenfold Registered Users Posts: 2
    Apprentice Traveler
    @lampard Hi I also have a tomtom runner 3 cardio with firmware version 1.7.62 and can't sync with my phone. Please could you add me to the list for version 1.7.64. Thanks.
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