24/7 tracking

Nuno's Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi guys.

I have a problem with with my fitness tracker. The 24/7 activity tracking doesn’t work, I mean, doesn’t count anything anymore, anda I don’t know why. I also have a spark watch and tried to despiste and it work properly. Already did a factory reset and it doesn’t work. Can someone help me?



  • tfarabaugh
    tfarabaugh Posts: 16,948
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.