Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • mmurphy5
    mmurphy5 Registered Users Posts: 2
    Apprentice Traveler
    @lampard Thank you.

    I have updated the watch and it connects to my phone.
    I followed the suggested "pairing" procedures, removing the app from my phone and removing the watch from bluetooth devices and re-pairing everything.

    The watch automatically connects, but now does not sync activities.
    I just went for a run, and the watch had trouble syncing to the phone/app. The app picks up the watch, however it stops syncing after the progress bar hits around 50% and it will not finish syncing.

    Any suggestions here?

    Thanks!
  • aingham1970
    aingham1970 Registered Users Posts: 2
    Apprentice Traveler
    I am unable to pair my device with my iphone. The code keeps disappearing.
    I am currently at Software version 1.7.62
    @lampard or @Jürgen could you please allow me to upgrade to version 1.7.64 please?
    I have been told this fixes the problem.
    Thanks!!
  • paulpay
    paulpay Registered Users Posts: 10
    Apprentice Seeker
    @lampard - You've previously helped me with a downgrade to 1.7.60 - sort of ok-ish, but the QuickGPSfix NEVER updates via bluetooth, only occassionally via connection to a PC, and the Storage bars frequently never clear after data has been uploaded either via bluetooth or PC.

    This is frustrating. Does the 1.7.64 firmware fix these issues?

    Additionally, 8de9151d-942f-44d1-bd0e-a447c4c8d389.jpgSports Connect says I have a pending transfer. My PC crashed mid transfer one day and some data went over but not a flag for it, so I have a ghost "activity" showing in my mysports. A Factory Reset did not resolve this issue, so it would appear I'm stuck with it, can this be rectified at all?

    See the 2 images for what I mean.

    If 1.7.64 fixes this, please can you link to my account? Thanks.

    67f18d77-82b1-4214-9108-b2b51ec577f8.jpg

    Mod edit: Please do not post any personal information on a public forum!
  • Vitor Sakassegawa
    Vitor Sakassegawa Registered Users Posts: 4
    Master Traveler
    Could I please get the 1.7.64 update also?
    Thanks!
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @user34662 @Asasapd @Hampie @szaszibe @mcblur @interted @samdoan @Smartiesmarts @Carla Rosa @gertcorstjens @Myaldzin @aingham1970 @paulpay @Vitor Sakassegawa I've now put you on the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @MSK185 For battery issues, always first try a factory reset. In most cases this fixes the issues without a need to downgrade to an older firmware.

    @Anco van Vliet Sorry to hear that! Its indeed strange, I would advise you to get in touch with our customer support to report this.

    Cheers, lampard
  • mcblur
    mcblur Registered Users Posts: 2
    Apprentice Traveler
    lampard wrote:
    @user34662 @Asasapd @Hampie @szaszibe @mcblur @interted @samdoan @Smartiesmarts @Carla Rosa @gertcorstjens @Myaldzin @aingham1970 @paulpay @Vitor Sakassegawa I've now put you on the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @MSK185 For battery issues, always first try a factory reset. In most cases this fixes the issues without a need to downgrade to an older firmware.

    @Anco van Vliet Sorry to hear that! Its indeed strange, I would advise you to get in touch with our customer support to report this.

    Cheers, lampard

    Thanks @lampard . I am now successfully synced.
  • DTTN
    DTTN Registered Users Posts: 5
    Master Explorer
    @lampard I thought I could live with the battery problem on 1.7.64, but it has steadily gotten worse. The dead battery icon sometimes appears after 1 hour after unplugging from the charger - that's pretty unacceptable. This is after multiple factory resets.

    I'd like to go back to 1.3.255 if possible. Thanks!

    ps. just thought I would add that the battery drain doesn't appear to be a drain, but a bug in the firmware/display. If i just attach the charger for a moment to get the clock screen back, I can detach and it will be normal again for a bit. The battery shows that it is still fully charged.
  • anshuljain1976
    anshuljain1976 Registered Users Posts: 1
    Apprentice Traveler
    Hi, can you please link my account to 1.7.64? I am facing sync issues with my Spark 3 and iPhone 7. Thanks!
  • Dycrets
    Dycrets Registered Users Posts: 1
    Apprentice Traveler
    Hi @lampard can you link my account also to the new update 1.7.64 ? Thanks
  • madavern
    madavern Registered Users Posts: 1
    Apprentice Seeker
    @lampard would it possible update me to 1.7.64? I'm currently on 1.7.62 and experiencing connectivity problems.

    Thanks
  • SylvanaR
    SylvanaR Registered Users Posts: 1
    Apprentice Traveler
    Hi, I have a IPhone 7 plus, and just having the TomTom Spark 3 out of the box.
    As soon as Im connecting to it, and type in the number on my Phone, the number disappears, and the Phone keeps trying to connect.

    Can someone help please?
  • Manonnie
    Manonnie Registered Users Posts: 1
    Apprentice Traveler
    @lampard
    I can't connect. My watch is also running 1.7.62 can I be upgraded to 1.7.64 please?
  • robertacretu
    robertacretu Registered Users Posts: 2
    Apprentice Traveler
    @lampard
    Please update me to 1.7.64? I'm currently on 1.7.62 and I have connectivity problems too.
    Thank you.
  • user34662
    user34662 Registered Users Posts: 2
    Apprentice Traveler
    Thanks, mine has now synced . Though I had to rename it in the desktop app to make that work.
  • Smartiesmarts
    Smartiesmarts Registered Users Posts: 2
    Apprentice Traveler
    @lampard Thank you!
  • Vitor Sakassegawa
    Vitor Sakassegawa Registered Users Posts: 4
    Master Traveler
    @lampard I've update my TomTom but I'm still facing connectivity problems, as soon as Im connecting to it, and type in the number on my Phone, the number disappears on TomTom. Can you help me?
  • samdoan
    samdoan Registered Users Posts: 2
    Apprentice Traveler
    Updated to 1.7.64. Did factory reset and everything is good now. Thanks
  • gertcorstjens
    gertcorstjens Registered Users Posts: 2
    Apprentice Traveler
    @lampard : I updated to 1.7.64. When I started "running" excercise and checked several results during practise, my watch stopped working. I had to reconnect it to a loader to restart it and get it working again.
    I don't know if any other users experienced the same problem...?
    I will keep an eye on it the next days/weeks.
  • mmergel
    mmergel Registered Users Posts: 1
    Apprentice Traveler
    @lampard would it possible update me to 1.7.64? I'm currently on 1.7.62 and experiencing connectivity problems.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @anshuljain1976 @Dycrets @madavern @SylvanaR @Manonnie @robertacretu @mmergel I've linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

    @DTTN Have you tried a factory reset? In most cases, this fixes the issues without a need to downgrade to an older firmware. Let me know if this doesn't help!

    @Vitor Sakassegawa I still see the version 1.7.53 installed on your watch. Can you please make a reset and see if the version 1.7.64 gets offered in Sports Connect. Let me know how it goes!

    Cheers, lampard
  • HelenMills
    HelenMills Registered Users Posts: 1
    Apprentice Traveler
    I am unable to pair my Runner 2 device with my iphone. The code keeps disappearing.
    I am currently at Software version 1.7.62. It worked before I upgraded to this version
    @lampard or @Jürgen could you please allow me to upgrade to version 1.7.64 please?
    I have been told this fixes the problem.
  • DTTN
    DTTN Registered Users Posts: 5
    Master Explorer
    @lampard multiple factory resets have been performed and it does not appear to help. Thanks.
  • Remo11
    Remo11 Registered Users Posts: 4
    Neophyte Traveler
    @lampard or @Jürgen could you upgrade me too for version 1.7.64 please? Thanks!!
  • zipsel
    zipsel Registered Users Posts: 1
    Apprentice Traveler
    @lampard could you upgrade me too for version 1.7.64 please? Thanks!
  • Stefania82
    Stefania82 Registered Users Posts: 3
    Apprentice Traveler
    Hello GuberBim,

    I would like to ask you how you can roll back the fw on the tomtom watch. I have 1.7.62 and i am struggling with this fw since it does not connect or synch via blueetooth

    Many thanks

    Best

    --
    Stefy
This discussion has been closed.