Software version Rollback requests | Battery issues | Runner & Spark watch series
Comments
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@lampard Thank you.
I have updated the watch and it connects to my phone.
I followed the suggested "pairing" procedures, removing the app from my phone and removing the watch from bluetooth devices and re-pairing everything.
The watch automatically connects, but now does not sync activities.
I just went for a run, and the watch had trouble syncing to the phone/app. The app picks up the watch, however it stops syncing after the progress bar hits around 50% and it will not finish syncing.
Any suggestions here?
Thanks!0 -
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@lampard - You've previously helped me with a downgrade to 1.7.60 - sort of ok-ish, but the QuickGPSfix NEVER updates via bluetooth, only occassionally via connection to a PC, and the Storage bars frequently never clear after data has been uploaded either via bluetooth or PC.
This is frustrating. Does the 1.7.64 firmware fix these issues?
Additionally,
Sports Connect says I have a pending transfer. My PC crashed mid transfer one day and some data went over but not a flag for it, so I have a ghost "activity" showing in my mysports. A Factory Reset did not resolve this issue, so it would appear I'm stuck with it, can this be rectified at all?
See the 2 images for what I mean.
If 1.7.64 fixes this, please can you link to my account? Thanks.
Mod edit: Please do not post any personal information on a public forum!0 -
Could I please get the 1.7.64 update also?
Thanks!0 -
@user34662 @Asasapd @Hampie @szaszibe @mcblur @interted @samdoan @Smartiesmarts @Carla Rosa @gertcorstjens @Myaldzin @aingham1970 @paulpay @Vitor Sakassegawa I've now put you on the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.
@MSK185 For battery issues, always first try a factory reset. In most cases this fixes the issues without a need to downgrade to an older firmware.
@Anco van Vliet Sorry to hear that! Its indeed strange, I would advise you to get in touch with our customer support to report this.
Cheers, lampard0 -
lampard wrote:@user34662 @Asasapd @Hampie @szaszibe @mcblur @interted @samdoan @Smartiesmarts @Carla Rosa @gertcorstjens @Myaldzin @aingham1970 @paulpay @Vitor Sakassegawa I've now put you on the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.
@MSK185 For battery issues, always first try a factory reset. In most cases this fixes the issues without a need to downgrade to an older firmware.
@Anco van Vliet Sorry to hear that! Its indeed strange, I would advise you to get in touch with our customer support to report this.
Cheers, lampard
Thanks @lampard . I am now successfully synced.0 -
@lampard I thought I could live with the battery problem on 1.7.64, but it has steadily gotten worse. The dead battery icon sometimes appears after 1 hour after unplugging from the charger - that's pretty unacceptable. This is after multiple factory resets.
I'd like to go back to 1.3.255 if possible. Thanks!
ps. just thought I would add that the battery drain doesn't appear to be a drain, but a bug in the firmware/display. If i just attach the charger for a moment to get the clock screen back, I can detach and it will be normal again for a bit. The battery shows that it is still fully charged.0 -
Hi, can you please link my account to 1.7.64? I am facing sync issues with my Spark 3 and iPhone 7. Thanks!0
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Hi, I have a IPhone 7 plus, and just having the TomTom Spark 3 out of the box.
As soon as Im connecting to it, and type in the number on my Phone, the number disappears, and the Phone keeps trying to connect.
Can someone help please?0 -
@lampard
Please update me to 1.7.64? I'm currently on 1.7.62 and I have connectivity problems too.
Thank you.0 -
Thanks, mine has now synced . Though I had to rename it in the desktop app to make that work.0
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@lampard Thank you!0
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@lampard I've update my TomTom but I'm still facing connectivity problems, as soon as Im connecting to it, and type in the number on my Phone, the number disappears on TomTom. Can you help me?0
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Updated to 1.7.64. Did factory reset and everything is good now. Thanks0
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@lampard : I updated to 1.7.64. When I started "running" excercise and checked several results during practise, my watch stopped working. I had to reconnect it to a loader to restart it and get it working again.
I don't know if any other users experienced the same problem...?
I will keep an eye on it the next days/weeks.0 -
@anshuljain1976 @Dycrets @madavern @SylvanaR @Manonnie @robertacretu @mmergel I've linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.
@DTTN Have you tried a factory reset? In most cases, this fixes the issues without a need to downgrade to an older firmware. Let me know if this doesn't help!
@Vitor Sakassegawa I still see the version 1.7.53 installed on your watch. Can you please make a reset and see if the version 1.7.64 gets offered in Sports Connect. Let me know how it goes!
Cheers, lampard0 -
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Hello GuberBim,
I would like to ask you how you can roll back the fw on the tomtom watch. I have 1.7.62 and i am struggling with this fw since it does not connect or synch via blueetooth
Many thanks
Best
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Stefy0
Moderator
This discussion has been closed.
