TomTom GO mobile not starting on Samsung Galaxy S8+

neil.painter33_un16 Registered Users Posts: 8
Apprentice Traveler
Hi guys, has anyone else had this since getting the Samsung S8+?

My TomTom GO mobile app will not start, it gets stuck on the startup screen with a spinng circle and goes no further.

I have tried the usual stuff, uninstall, clear various Google services and apps cache and reinstall, auto times etc and still nothing.

I have attached a screen shot hoping someone can help with this.

Many thanks.



  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Neil,

    Welcome to the Community!

    Unfortunately, others have reported a similar issue as well. Please, follow the steps below, which have helped many to sort this out:
    • Uninstall the app
    • Log out of the Google Playstore
    • Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp
    • Open Google Playstore,log in and reinstall

    Cheers, Mikko
  • neil.painter33_un16
    neil.painter33_un16 Registered Users Posts: 8
    Apprentice Traveler
    Hi, thanks for the reply. I tried the above but there were no folders or files under those names, only references to the MyDrive and Speed Camera apps.

    Also how exactly do you log out of Google Playstore? There are no options so I cleared the Store cache and data.

    So what I did do didn't help.

    Any more suggestions?

  • lazer5rt
    lazer5rt Registered Users Posts: 1
    Apprentice Traveler
    Hi, I am having the same problem with my Galaxy S8 the phone is up to date and runs everything else fine has an answer been found my subscription is running on this and I can't use it.
  • foxhunter2
    foxhunter2 Registered Users Posts: 17
    Outstanding Wayfarer
    Just posted my solution for the S7 Edge. In Battery Settings enable network in the background.
    Look here: (Dutch/English)
  • roshnisharma2220
    roshnisharma2220 Registered Users Posts: 1
    Apprentice Traveler
    Thats sad to hear! Though, there are more apps to try - You might get the alternative there.

    Try this list!