Flows not converted into incidents
totobel2
Posts: 19 [Master Traveler]
Hi,
The flows are good to detect road closures, but it seems they are not converted into incidents => our PND are unaware of the road closures.
Example here
The flows are good to detect road closures, but it seems they are not converted into incidents => our PND are unaware of the road closures.
Example here
0
Comments
Best you report missing traffic to the customer care, as a forum is not the right place.
I think for road closures you can use the mapshare website.In case they are temporary, it will be picked up quickly by the them..
https://www.tomtom.com/mapshare/tools/
https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-doesn-t-show-all-kind-of-traffic-incidents-1030200?postid=1200473
you can use this to provide all relevant details to the customer care.
I want to inform you that there is a general issue.
There are hundred or thousands of cases.
Support isn't the right place either because they lose 12 emails echange to ask me to reboot and reset my device.
It's a case for the traffic team in amsterdam, because it's a big general issue
Another good example of the issue is this.
This highway 120 in California is closed every winter. it was correctly detected by a black flow but not converted into a incident.
There a hundreds and thousands of those issues all over the globe.
Today : 15min traffic jam not detected
(Although the flows are correct, again)