Sync Issues with TomTom Touch

Michaeldb
Michaeldb Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hello,

I pruchased the device 4 days ago and have had endless sync issues. I had to forget / resync it 3 times now, anyone have some advice? I use a Samsung S4 (getting a new phone soon) and running the latest software updates. Software on phone reports I should make sure the device is in range although it reports connected in the notification area.

Michael

Comments

  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi Michael,

    Welcome to the Community!

    I would advise you to contact our customer support to report this behaviour with the Sports App. At first, can you please perform a factory reset on your activity tracker and see if this improves the situation.

    You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    Regards,
    lampard
  • Michaeldb
    Michaeldb Registered Users Posts: 2
    Apprentice Traveler
    Thanks a lot, I synced it again yesterday and so far it seems to be ok but will definately do so if it acts up again.