Error: "Unauthorized" when I try to update my device — TomTom Community

Error: "Unauthorized" when I try to update my device

merygtfmerygtf Posts: 5 [Neophyte Traveler]
Hi.

When I try to update my device I get the error: "unauthorized"

What can I do to fix this problem?

Thanks so much.

Comments

  • dhndhn Posts: 33,312
    Superusers
    I suspect (judging by the application version you listed in your profile) that you have an old 520 model. If the first 2 characters of the serial number is either:

    "M2">GO 520, 512MB + SD 2GB, TomTom HOME NAV2 EoL
    "M4">GO 520, 1GB + SD 2GB, TomTom HOME NAV2 EoL

    then that model is End of Life. No more map updates (or any other updates).
  • merygtfmerygtf Posts: 5 [Neophyte Traveler]
    But i have looked at the list of models end of life and this model doesn’t appears.

    Where can i see that?
    and where can i look for the serial number?

    Thank you very much.
  • merygtfmerygtf Posts: 5 [Neophyte Traveler]
    Ok, thanks i get it, but i have this message

    Important:​ Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.


    But this message doesn’t say that i cant update my device, online that i cant buy new maps. I dont want to buy i only want to update the maps i have.

    Thank you.
  • NiallNiall Posts: 10,821
    Superuser
    @merygtf

    Did you expand the "More information"?
    If you have a 'lifetime' map subscription - that will continue
    You will also receive 'MapShare' updates
    BUT you will NOT be able to buy update extensions to your current map
  • merygtfmerygtf Posts: 5 [Neophyte Traveler]
    I dont know what are you saying... when i bought the tomtom (m4 serial) have the map from spain.

    I want to update the map from spain and traffic radars.

    So, is it possible or not? Im so confussed.

    sorry for all.
  • NiallNiall Posts: 10,821
    Superuser
    @merygtf

    Sorry to say there will be no more new maps of Spain, cameras or traffic; as you have to purchase these on an annual basis
  • merygtfmerygtf Posts: 5 [Neophyte Traveler]
    Niall wrote:
    @merygtf

    Sorry to say there will be no more new maps of Spain, cameras or traffic; as you have to purchase these on an annual basis
    Thank you so much.
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