Screen changes by itself — TomTom Discussions

Screen changes by itself

Ali.Hasan30
Ali.Hasan30 Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
My Go Via 135 screen keeps flipping between windows by itself during driving. I tried cleaning the screen, re-install the maps, and drum reset but still changes. Any ideas?

Comments

  • Niall
    Niall Posts: 11,089
    Superuser
    @Ali.Hasan30

    Are you sure there is nothing on the screen that could be causing these ghost finger presses, like a screen protector, or even flecks of dust under the screen bezel?

    If the former, remove the screen protector, if the latter try running something like a business card around the screen just under the bezel to remove any crud.

    Otherwise try a soft reset.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)
  • Emrys
    Emrys Registered Users Posts: 5
    Apprentice Traveler
    same thing happens to me but only in cold weather. seems to me that it "feels" the change of temp from a draught and flips the screen
    This is dangerous as it takes my attention away from the road.
    Why is there no way to contact the manufacturers directly?
  • dhn
    dhn Posts: 33,374
    Superuser
    Support:

    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
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