Live Services not working - Carminat TomTom Live

StevePash Registered Users Posts: 1
edited January 2019 in Built in car navigation

I resubscribed to Carminat TomTom Live for a year in Dec 17. Unfortunately live has Not worked for over 2 weeks now.

Does anyone have any idea what I can do to sort this please?


  • Niall
    Niall Posts: 11,130

    Remember after each up date to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

    If after a reset your device has no live contact Customer Services to reactivate the SIM card

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.