Runner 2 + Music Problem
pinitus
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
I have my Runner 2 Music syncing with my Iphone fine until last week when I update the watch. So I decide to delete from the app and re-pair it.
I deleted it from the Bluetooth iphone configuration, opened the iphone tom tom sport app and I did everything just fine, I put the watch on Pair New menu, the app showed me that it's available TomTom watch, I chose it and asked me the pin code, then I put it on the app but suddenly the watch's screen change to Setting Page and the Iphone app tells me that the procedure is taking so long. I need help!!.
Tomtom watch Version 1.7.62
Iphone app version 10.0.0
I deleted it from the Bluetooth iphone configuration, opened the iphone tom tom sport app and I did everything just fine, I put the watch on Pair New menu, the app showed me that it's available TomTom watch, I chose it and asked me the pin code, then I put it on the app but suddenly the watch's screen change to Setting Page and the Iphone app tells me that the procedure is taking so long. I need help!!.
Tomtom watch Version 1.7.62
Iphone app version 10.0.0
0
Comments
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If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you may lose the Fitness Points and Fit age features:
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.0
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