My Runner 2 won’t sync to my Sports app

myabtri · January 2018

Everytime i go to sync them the app works perfectly fine but watch doesn’t. It finds the phone but automatically goes off the pin and doesn’t give my phone chance to connect, i’ve tried loads of times but it won’t work. It also never gives me the option to ‘sync’ or ‘pair new’. Any ideas on what i can do?

tfarabaugh · January 2018

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you may lose the Fitness Points and Fit age features:
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

icemac · January 2018

hi,

did You update watch recently ? there are some problem with newest firmware version for watch.

here You can find steps to do:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-pairing-issues-runner-spark-watch-series-1030088

cheers, Maciek

tfarabaugh · January 2018

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will may lost the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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My Runner 2 won’t sync to my Sports app

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