Problems with my XXL 530s GPS!

Galileo Registered Users Posts: 5
Neophyte Traveler
edited December 2018 in Devices using TomTom HOME
I just updated my Tom Tom XXL and now, when I switch the device back on, I cannot get it to go beyond the "This device belongs to:" page. I can press 'Continue' til I'm blue in the face, but it doesn't advance.

This has happened to me before - also following an update. Then it was because I hadn't turned off the screen saver and/or energy saver, but this time I did, and I also turned off the firewall. This is very frustrating.

Can someone offer me some constructive advice on how to fix this?

Thank you!