Notifications on Spark 3

LALLAGH
LALLAGH Registered Users Posts: 7
Master Explorer
edited January 24 in TomTom Sports
Dear TomTom users,

I need your help.
Although I made all that is described in the user manual, I cannot get my Iphone 5S notifications on my brand new Spark 3.
Phone notifications on Spark are on, same in the app.
As far as I understood I should get something when I get phone calls or text messages (no I messages or whatsapp, correct?). I tried many times but nothing happens (what is it supposed to happen when you get these notifications?)...
I'm getting frustrated; can somebody help me? :disappointed_relieved:

Thanks Laura

Comments

  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Hello, you must activate the following:
    settings - phone - manage - synchronization
  • tfarabaugh
    tfarabaugh Posts: 16,953
     Superuser
    All you will get for notifications are those from the native phone and text apps, not third-party apps (like Facebook messenger or What's App). And all you get is single notification alert on a single screen, you cannot scroll through to recall missed ones or interact with it in any way. It essentially just telling you to look at your phone. IF you do not see it when it comes up you will miss it.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    Alez wrote:
    Hello, you must activate the following:
    settings - phone - manage - synchronization
    Dear Alez the sync is on but I don't get anything...
    That's my problem...
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    tfarabaugh wrote:
    All you will get for notifications are those from the native phone and text apps, not third-party apps (like Facebook messenger or What's App). And all you get is single notification alert on a single screen, you cannot scroll through to recall missed ones or interact with it in any way. It essentially just telling you to look at your phone. IF you do not see it when it comes up you will miss it.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    Thanks but how can I solve the problem that I don't get any notification??
  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Why do not you pair the phone to the clock again?
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    Alez wrote:
    Why do not you pair the phone to the clock again?

    How can I cancel the actual phone from the clock?
  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    go to the phone - Bluetooth - select TomTom GPS Watch - settings - forget
    (the names of the steps are approximate, I have Android, Apple may vary)
    Then, match again.
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    Alez wrote:
    go to the phone - Bluetooth - select TomTom GPS Watch - settings - forget
    (the names of the steps are approximate, I have Android, Apple may vary)
    Then, match again.

    I tried again but it still doesn’t work..
    on the screen of the watch I see the symbol of the phone, it’s connected, synchronized but if I get a call nothing happens...
    any idea?
  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Make sure that when you open the TomTom Sport App on the phone, it appears above as synchronized.
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    Alez wrote:
    Make sure that when you open the TomTom Sport App on the phone, it appears above as synchronized.


    Yes it is!!!
    i rematched it again and still nothing...
  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Review again:

    -phone - manage alerts
    and
    -phone - manage - synchronization
  • LALLAGH
    LALLAGH Registered Users Posts: 7
    Master Explorer
    Alez wrote:
    Review again:

    -phone - manage alerts
    and
    -phone - manage - synchronization

    both are ON
  • Alez
    Alez Registered Users Posts: 92
    Master Explorer
    Sorry, I can not think of anything else, it is possible that the phone is not compatible for those functions.
  • AlexPo
    AlexPo Registered Users Posts: 1
    Apprentice Traveler
    Hello!
    I have same trouble.
    Yesterday i bought watches as replacement "mi band 2", be course new ones have notifications to. I updated firmware, install app, pair, turn on sync and notifications, but it not working with my iPhone! It looks like fake.

    Support, please help!
    Thank you!