Battery in TomTom XL IQ Routes exploded after update. Not used in a few years. Normal home temperatu — TomTom Community

Battery in TomTom XL IQ Routes exploded after update. Not used in a few years. Normal home temperatu

mslfcmslfc Posts: 2 [Apprentice Traveler]
I just updated my TomTom as my father-in-law wanted to borrow the car navigation device.

After I updated it on Saturday, I shut it down and I put it back in the closet over the weekend. I took it out today Tuesday to give it to him when I discovered a corner of the screen was sticking up. I can push it down but immediately it goes back up, it wont stay in place.

I can easily take off the front screen and I can see the battery has expanded upwards. See pictures.

I bought the TomTom a few years back as I was going on a short trip. Not used it since.

It is basically as new.

I only ever bought a car March 2017 which had navigation system in it. So only used it for a few days over all.

This should not happen and I fear what could happen or could have happened if it exploded more and caught fire!!

Anyone else experienced this? And can you change the battery? Anyone had success contacting TomTom which do not have a customer service phone number (which is why I will never buy from them again). Cannot trust companies that only relies on consumer community support (like this)!!

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Comments

  • dhndhn Posts: 33,367
    Superusers
    Yes, they DO have a customer service number:

    Danmark
    35 25 65 14
    Mandag-Fredag: 10:00 til 17:00
  • mslfcmslfc Posts: 2 [Apprentice Traveler]
    Thank you. I just called them. An automated voice says they only offer help online or through this community when product updates through TomTom Home (is 5 years old).

    So, nothing there.
  • dhndhn Posts: 33,367
    Superusers
    Call again but do NOT respond with a model when requested and a live agent should answer.
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