Customer care button does nothing — TomTom Community

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Customer care button does nothing

BHobBHob Posts: 1 [New Traveler]
edited July 2018 in Travel lounge
Any one tried to contact Customer Care using the Button on there website when I click it nothing happens, does anyone have a contact email for them, having problems getting the PC to recognise the Go 5200 using my drive or TomTom Home

Comments

  • pgvpgv Posts: 3 [Apprentice Traveler]
    I am having the same problems as well. (And I had this issue two weeks ago as well)
  • YamFazManYamFazMan Posts: 18,731
    Superusers
    Hi
    Scroll to the bottom of this page
    Under the heading 'Support'... Click on 'Contact us'
    Next... Choose a Category (I usually Click on 'Orders and shopping')
    Next... Click on 'Email us' or 'Phone us'
    Follow on screen instructions to continue/exit

    ATB YFM
  • pgvpgv Posts: 3 [Apprentice Traveler]
    That’s exactly what we are doing but I am unable to click on the category section (none of them are working/clicking).
  • dhndhn Posts: 33,333
    Superusers
    Try calling.

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • VikramKVikramK Posts: 11,155 Moderator
    Hi pgv

    Which browser are you using? I tried the same using Google Chrome and I am able to select the categories listed there.

    Could you also try clearing the browser history and cache, see if it works?

    Thanks
    Vikram
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