Connectivity issues to P9
Adriaanbo
Registered Users Posts: 1 
New Traveler
New Traveler
Good day,
I have a Tom Tom 3 and it won't connect to my P9 phone, I read all the instructions given on the forum plus downloaded all the latest versions etc. Still no success . . .
Thank you any help will be appreciated
I have a Tom Tom 3 and it won't connect to my P9 phone, I read all the instructions given on the forum plus downloaded all the latest versions etc. Still no success . . .
Thank you any help will be appreciated
0
Comments
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There is a known issue with the Huawei phones:
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/tomtom-runner-3-not-pairing-with-my-huawei-p8-lite-1029835
You will have to sync by computer until it is fixed (if it is at all - TT has left the sports watch market altogether and is not producing any new devices so they may never fix it).
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.0 -
Hi Adriaanbo,
Welcome to the Community!
There's a known issue with the Huawei P8/P8 lite phones not pairing with the watch, We've not seen any issues reported with Huawei P9 phones. Can you please connect your watch to the computer and make a factory reset?
The software version 1.7.60 will be offered in Sports Connect. Once you update the watch, try to pair it again with the smartphone. Let us know the outcome!
Cheers,
lampard0
Moderator
