TomTom Touch wont pair with iPhone

Benjc90 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hey all,

Just picked up a new TomTom touch and it will NOT pair with my iphone 6S.

I have tried all the trouble shooting options but non of them have been working. The phone has not ever been able to identify the TomTom. I have been through the proper pairing procedure but it never seem find it.

Im all out of option now.

Anyone able to help with this?


  • TYT
    TYT Registered Users Posts: 2
    Apprentice Traveler
    Same problem but I have iPhone 7 and the body composition fitness tracker.
  • lampard
    lampard Administrators Posts: 6,006
    Hi there,

    Welcome to the Community!

    Can you please try the troubleshooting steps in the public FAQ here to pair your iOS device with the tracker? Here's the link: Troubleshooting instructions for pairing your fitness tracker

    Let us know the outcome!

    Cheers, lampard
  • TYT
    TYT Registered Users Posts: 2
    Apprentice Traveler
    Tried all of that, doesn't work. The iPhone does not detect it. My wifes touch gets detected but not my touch body composition device.
  • anarita82
    anarita82 Registered Users Posts: 1
    Apprentice Traveler
    Hello! Have you solved this problem?
    Since yesterday that I can't pair my touch body composition device with my iphone 4s! The phone doesn't even detect the device.
    I have done all the troubleshooting procedures described.
    Can you help?
    Thank you!
  • Nick_NS
    Nick_NS Registered Users Posts: 1
    Apprentice Traveler
    hello I do not know how but I managed to get my body composition band to connect to an iphone 7 .Unfortunately that was the only time it worked and I haven't been able to connect it since then. I really hope that they fix this with a software update because personally it defeats the purpose of the device.