Software version Rollback requests | Battery issues | Runner & Spark watch series

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  • SidartaArruda
    SidartaArruda Registered Users Posts: 2
    Apprentice Traveler
    Snoffels wrote:
    I also struggling with version 1.7.53.

    @VikramK @lampard Can you please put me on the 1.7.60?

    Updated watch last night, now I can't pair with my phone.

    Thanks

    The same with me.

    Can anyone upgrade me to the 1.7.60 version?
  • SidartaArruda
    SidartaArruda Registered Users Posts: 2
    Apprentice Traveler
    VikramK wrote:
    0031 wrote:
    @VikramK @lampard
    Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

    Done....

    @Lynn06

    Glad to know it worked:)

    Please, since I updated my app to version 1.7.53 it no longer syncs with my runner 3. Can you upgrade me to version 1.7.60?
  • Nielsve
    Nielsve Registered Users Posts: 3
    Neophyte Traveler
    22 ours ago, I send a message, can't connect with my phone and watch.
    But no reply.
    Could you make 1.7.60 available to me?
    Thank you.
  • judeep
    judeep Registered Users Posts: 6
    Master Explorer
    Well the 1.7.60 fix worked well until it came time to sync again a couple of days later and same old problem. App finds the watch but just hangs when you try to pair! Is a permanent fix coming soon? @VikramK
  • Campos
    Campos Registered Users Posts: 8
    Legendary Explorer
    Campos wrote:
    VikramK wrote:
    0031 wrote:
    @VikramK @lampard
    Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

    Done....

    @Lynn06

    Glad to know it worked:)
    I'm on the 1.7.60! forget my previous post.
    Can you add me?
    Thanks

    Many thanks!
    Problem solved.
  • gerstr_tt
    gerstr_tt Registered Users Posts: 1
    New Seeker
    As many users i can't pair my iPhone anymore. This is really annoying. Please provide version 1.7.60. Thanks
  • FrankieRunner3
    FrankieRunner3 Registered Users Posts: 2
    Apprentice Traveler
    Almost same issue as what happened to me.

    Update watch last month to version 1.7.53 and can't pair with either my iPad or my phone any more.

    Could you put me on 1.7.60 please @VikramK @lampard
    Thanks
  • KateHudd
    KateHudd Registered Users Posts: 2
    Apprentice Traveler
    @VikramK
    I am also having the same problem - unable to pair with iPhone6s. Could you put me on 1.7.60 too please?
  • Alwinbakema
    Alwinbakema Registered Users Posts: 2
    Apprentice Traveler
    @VikramK Hooked me up with the 1.7.60 update.
    Everything works like a charm now.
    Great service.
    Alwinbakema wrote:
    Hi everyone,
    I see i am not the first having troubles with 1.7.53.
    I Cannot pair my watch with my iPhone.
    I see there is an software update available?
    The only thing I see is short the pincode which disappears in one second.
    Help, so i can run an sync afterwards.
    Kr
    Alwin

    @VikramK I read in previous comments you can give acces to .60? Can you make this magic happen also for me? Hopefully I can use my watch where i bought it for.
  • mcneila
    mcneila Registered Users Posts: 1
    Apprentice Traveler
    @VikramK
    Have upgraded to 1.7.53 and can no longer connect to my iphone7. Same problem the BT sync code disappears after a few seconds.
    Can you make 1.7.60 available to me please
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    hello,

    has any of this helped? have they actually sorted your devices? I am at my wits end. Wish I hadn't left my phone on automatic updates, because it worked til two days ago! Does Tomtom actually look at this forum?
  • Robiris
    Robiris Registered Users Posts: 17
    Outstanding Explorer
    @VikramK

    Can you plz give me 1.7.60 too? Now I have to sync always with my headphone connected otherwise no sync.

    Thanks in advance
  • VikramK
    VikramK Administrators Posts: 14,535
    Moderator
    @KateHudd, @mcneila @Robiris - Now all of you should be able to download firmware v1.7.60 which should resolve the pairing issue.

    Thanks
    Vikram
  • VikramK
    VikramK Administrators Posts: 14,535
    Moderator
    @Jayney5648

    Could you elaborate your query, please?

    Is it the pairing problem you are reporting here?

    If yes, then as a temporary workaround we can make the firmware v1.7.60 available for you. Let us know.



    @Bolderman

    You seem to be having the same pairing problem, so do you want me to make firmware v1.7.60 available for you?

    Thanks,
    Vikram
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    Hi Vikram

    Yes I am having exactly the same problem as everyone else describes, if you think that .60 will work then I would like it please.

    I hope a more permanent fix is available to everyone soon!
  • VikramK
    VikramK Administrators Posts: 14,535
    Moderator
    Jayney5648 wrote:

    Yes I am having exactly the same problem as everyone else describes, if you think that .60 will work then I would like it please.
    Done...
    Jayney5648 wrote:

    I hope a more permanent fix is available to everyone soon!
    This is one issue which is on the top priority lists for our developers and they are working hard to get a permanent fix..

    Thank you and regards
    Vikram
  • Daanr
    Daanr Registered Users Posts: 7
    Master Explorer
    @VikramK, Can you make 1.7.60 available for me?
  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    Thanks Vikram, it's syncing no problem now. Only one run missing from watch date, not too bad
  • JayZed
    JayZed Registered Users Posts: 2
    Apprentice Traveler
    I am having the same problem with v 1.7.53. The watch won't sync (with either of my Android devices), and when I unpair the device I can't pair it again.

    @VikramK could you please make v 1.7.60 available to me too?
  • VikramK
    VikramK Administrators Posts: 14,535
    Moderator
    @Daanr

    Done... firmware v1.7.60 should be available for download to you..

    -Vikram
  • cava87
    cava87 Registered Users Posts: 5
    Master Explorer
    I have the same problem with v 1.7.53 on Tomtom adventurer. The watch won't sync (with my Iphone SE)

    @VikramK could you please make v 1.7.60 available to me too? Thanks
  • Daaaaad
    Daaaaad Registered Users Posts: 1
    Apprentice Traveler
    Hi @VikramK !

    Same issue here, can you make v 1.7.60 available to me too ([email protected]) ?

    Regards, David.


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • LenaH
    LenaH Registered Users Posts: 1
    Apprentice Traveler
    Dear @VikramK.
    Could you be so kind and help me with my watches connection to smartphone?
    Thank you so much.

    [email protected]

    Regards, LenaH

    Mod edit: Please don't post private or personal information on a public forum.Thanks!!
  • Br1ITA
    Br1ITA Registered Users Posts: 3
    Neophyte Traveler
    Hi @VikramK
    Please make 1.7.60 avaible for my new Adventurer.
    I have buy it today.

    TNX
  • KateHudd
    KateHudd Registered Users Posts: 2
    Apprentice Traveler
    VikramK wrote:
    @KateHudd, @mcneila @Robiris - Now all of you should be able to download firmware v1.7.60 which should resolve the pairing issue.

    Thanks
    Vikram

    Thanks @VikramK

    Able to sync with phone now!
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