GO Mobile app doesn't show all kind of traffic incidents
RGM71
Registered Users Posts: 379 
Supreme Trailblazer
Supreme Trailblazer
In Norway, on some roads there's actually packed snow.
Both MyDrive-website en MyDrive app show this, but the Go Mobile app doesn't show anything related to packed snow.
Is this meant to be?
Both MyDrive-website en MyDrive app show this, but the Go Mobile app doesn't show anything related to packed snow.
Is this meant to be?
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Comments
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Also reported this via MapShare, report 5173a57f-095f-473a-bf78-980faf648f56 .0
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Same for 'Traffic regulations have been changed' (you see that often in Sweden).
MSR-ID a2b88beb-f23e-4a62-b723-c4fc9ff25353
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Does really no one know why there are these differences?
Strange... :thinking:0 -
New example: weather-related traffic incidents in Belgium and the Netherlands don't show up in the GO Mobile app (both WiFi and mobile data), even not when they're causing delay.
(Alle the orange lines are weather-related traffic incidents.)
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Let it snow ... but not in Go Mobile.
A few incidents causing longer delays appear in the app.
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Today the situation is the same or even worse because of more and heavier snow, but according to the GO Mobile app there's nothing the matter.
I hope this can be fixed very, very soon. When driving conditions are bad because of no matter what reason, I want to be informed about it. Just like MyDrive is doing.
@VikramK0 -
@RGM71
Could you provide me with the information requested in the template below,please?
[h3]WHEN was the problem observed?[/h3]
Date:
Local Time + Time Zone:
[h3]WHERE was the problem observed?[/h3]
Country, Region:
Nearest big City:
Road name:
Direction:
Between (two locations):
Route URL from routes.tomtom.com:
[h3]WHAT was observed?[/h3]
Brief description:
Detailed description:
[h3]Additional information[/h3]
Device type:
Environment:
Software version:
Map version:
Thanks
Vikram0 -
WHEN was the problem observed?
Date: 02-12-2017, still ongoing
Local Time + Time Zone: 12:15 CET
WHERE was the problem observed?
Country, Region: Norway
Nearest big City: Tyinkrysset
Road name: Tyinvegen
Direction: FROM Tyinkrysset TOWARDS Ärdalstangen
Between (two locations): Tyinkrysset AND Ärdalstangen
Route URL from routes.tomtom.com: https://mydrive.tomtom.com/en_gb/#mode=viewport+viewport=61.21189,8.24388,13.1,0,-0+ver=3
WHAT was observed?
Brief description: Specific kind of traffic incident is missing: 'Packed snow'
Detailed description: Specific kind of traffic incident is missing: 'Packed snow'. Not only the one that is mentioned here, but all traffic incidents 'Packed snow'.
Additional information
Device type: SM-G901F
Environment: Android 6.0.1
Software version: 1.17.1 release/1.17 (2121)
Map version: 1000.8631 (Western Europe)0 -
WHEN was the problem observed?
Date: 03-12-2017, still ongoing
Local Time + Time Zone: 17:40 CET
WHERE was the problem observed?
Country, Region: Sweden
Nearest big City: Örtofta
Road name: Unknown
Direction: BOTH directions
Between (two locations): Örtofta AND Samstorp
Route URL from routes.tomtom.com: https://mydrive.tomtom.com/en_gb/#mode=viewport+viewport=55.79325,13.27422,13.57,0,-0+ver=3
WHAT was observed?
Brief description: Specific kind of traffic incident is missing: 'Traffic regulations have been changed'
Detailed description: Specific kind of traffic incident is missing: 'Traffic regulations have been changed'. Not only the one that is mentioned here, but all traffic incidents 'Traffic regulations have been changed'.
Additional information
Device type: SM-G901F
Environment: Android 6.0.1
Software version: 1.17.1 release/1.17 (2121)
Map version: 1000.8631 (Western Europe)0 -
WHEN was the problem observed?
Date: 10-12-2017
Local Time + Time Zone: 10:55 CET
WHERE was the problem observed?
Country, Region: Netherlands, Belgium, Germany
Nearest big City: Antwerpen
Road name: A58, A4 (Zoomweg-Zuid), R2, many other highways and important ways
Direction: BOTH (all) directions
Between (two locations): all
Route URL from routes.tomtom.com: https://mydrive.tomtom.com/en_gb/#mode=viewport+viewport=51.34307,4.35979,10.29,0,-0+ver=3
WHAT was observed?
Brief description: Specific kind of traffic incident is missing: 'Sleet', both with and/or without delay
Detailed description: Specific kind of traffic incident is missing: 'Sleet', both with and/or without delay. Not only the one that is mentioned here, but all traffic incidents 'Sleet', both with and/or without delay.
Additional information
Device type: SM-G901F
Environment: Android 6.0.1
Software version: 1.17.1 release/1.17 (2121)
Map version: 1000.8631 (Western Europe)0 -
@RGM71
Awesome thank you for providing all the detailed information required.I have sent this to be reviewed by our Traffic team.
Due to too many things, the community staff will not be able to report everything that is posted and sometimes there could be a delay like it happened in this case.
So in future, I would kindly request you to please contact customer care with the information in the above template so these can be picked up on a priority;These actually fall into their zone.
Thank you again.
-Vikram:)0 -
Hi @VikramK
You're welcome, of course
I assume that for these 3 types of traffic incidents I don't have to contact customer service also, since the Traffic Team now has all the information.
The issue with the 'sleet'-incidents is also confirmed by EthoZ, so I think it's not likely that this is an issue with only my device...
Regards,
RGM710
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